Doug Litrich
Sales Specialist · REI Inc.
Portland, OR
In My Own Words
Strategic project manager with experience in creative, fast-paced workplaces supporting consumer products sales, marketing and outbound delivery. Proven dynamic in directing staff and assisting leadership under critical, high-pressure timeline environments requiring cross-department collaboration, autonomous problem solving and data sourcing which ultimately serve customer fulfillment and brand orienteering. Thrives in translating goals from difficult tasks and possibilities to developing and implementing process improvement for workflow sustainability.
Work Experience
Sales Specialist
REI Inc.2014 – Present
• Softgoods sales and merchandising with proven results, offering advice on supplemental products and services while maintaining a customer-centric approach. • Analytical with customer biomechanics assessment, leveraging guided recommendations of soft and hard goods based on activity, travel and product expectations. • Brand ambassador to members while welcoming and achieving personal goals of new member acquisition through identifying needs and benefits to joining the REI community as a member. • Support REI Co-op by building and developing lasting relationships through providing exceptional customer service, online order fulfillment and setting an achievable positive vibe and service standard for my fellow coworkers. • Utilize service standards to achieve both individual and overall sales targets.
CSR II Order Manager, EDI Manager
CRKT2016 – 2018
• Order manager, assists in helping direct inventory allocation to big box and online retail including but not limited to Walmart, Amazon, AAFES, Dicks Sporting Goods, Academy, and Cabelas. • EDI Manager • Consumer relations & product warranty -tend product inquiries by phone/email • Update customer service policies and procedures as needed in order to help improve customer satisfaction and brand appreciation. • Team member support to continually make strides in improving personal rapport, attend high-level meetings with management in effort to provide consumer insight and competitor brand awareness to help develop new goals for this family-run business to stay sharp!
Marketing Representative
AB InBev2014 – 2014
• On-Premise marketing representative for San Diego central and east county. • Executed account marketing activation and sold in new product that helped achieve targeted sales goals. • Promoted new brands and supported resurgence of host brands through product sampling, activating national and local geographic key account marketing. • Achieved success through promotions by activating contests and supporting brands through product presentation and education.
Sales Project Specialist
ASICS America Corporation2010 – 2013
• Managed order entry and sales process analysis. • SMU production coordinator. Coordinated specialty retail partner marketing activation events. Sales sample coordinator and distribution • Assisted leadership of brand ambassador team that included developing account strategy, goals, sales programs and the sourcing as well as distribution of marketing giveaways. • Forecasted and developed seasonal sales plans to help boost market share, delivered POS advertising. • Developed ERP solutions for specialty accounts, sales programs. • Generated brand energy and R.O.I. by presenting at tech clinics, and implemented national marketing campaigns.
