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20+ years of  experience in the action water sports industry. Skilled in Operations Management, Production, Product Development, Customer Relations, Logistics, Sourcing, Overseas Manufacturing  and Retail.

General Manager

We produce ultra-high-performance hydrofoils for prone surf foiling, towing, downwind & wind wing. Designed and developed the 1st high aspect hydrofoil wing in our market.

Global Sales Manager

A surfboard company founded in 2001 and distributed by Surftech that specializes in surfboards, stand up paddle boards, stand up paddle race boards, along with foil and foil boards manufactured overseas.

Build long term NSP brand equity, sales volume, market share and profitability.

Key contributions:
•	Supported & Manage Reps to create and achieve NSP sales budgets.
•	Educated and trained sales team, reps and retailers on NSP product and key selling points.
•	Organized sales meetings, demos, events, tradeshows, retailer education.
•	Proposed sales and marketing strategies for Nth American Market.
•	Doubled sales in a 2 year period.
•	Implemented and managed all NSP related marketing and communication programs.
•	Analyzed market trends and customer feedback to determine future product offerings.
•	Responsible for planning and forecasting sales and factory capacity.
•	Managed team riders and ambassadors.
•	Provided monthly reports related to the brand performance, sales, market trends, research and competitors.
•	Supported all warranty issues in North America.
•	Hands on research & development

NSP North American Brand Manger 

Provided overseas surf/sup industry sourcing, production management, product development, and logistics on a consulting basis. Created customer specific options curtailed to their specific needs and wants to launch products on time under budget.

Key Contributions:
•	Dynamic overseas sourcing base.
•	Facilitate samples and/or production.
•	Coordinate consolidated shipments worldwide.
•	Manage Production calendars.
•	Create and maintain all technical documents.
•	Oversea QA/QC.
•	Planning
•	Vendor Agreements.
•	Purchasing and Logistics

Owner

The original surfboard and stand up paddle board company that brought overseas manufactured boards to market.

Provided support to sales team and customers. Oversaw processing, reporting & resolution of all warranties.

Key contributions:
•	Interfaced with the sales team to provide internal support to facilitate sales efforts including pricing, freight, and delivery as well as warranty, returned goods, shipping damage and other reverse logistics issues.
•	Daily order management from phone call or email to actual order entry: order receiving, editing and processing., inventory allocation, knowledge of policies, products and promotions.
•	Leadership of pre-book sales relative to systems entry and delivery response planning.
•	Generation of the Available to Sell report, Discount Order Forms, other Sales tools and sales analytics.
•	Interfaced with accounting to be current on company credit policy, dealer status, accounts receivable.
•	Active participation in pertinent team meetings, including Goal Status, Sales Team, inventory management, and customer/accounts meetings where appropriate.
•	Organized and submitted warranties to suppliers.

In-House Sales & Warrranty Coodrinator

A premier surf board and stand up paddle board company. One of the 1st surfboard and stand up paddle board companies to bring overseas manufactured boards to the market.

Responsible for all build and technical requirements. Partnered with brand manager, designers & sales to insure development of new products to meet requirements including costs.

Key Contributions:
•	Created Quality Assurance/Quality Control processes
•	Developed specification process for internally and suppliers
•	Researching, developing, and launching of products
•	Managed the development cycle for new and existing products, from conceptualization to product launch.
•	Lead product development from strategic planning to implementation by working with cross-functional teams
•	Build, maintain and prioritize product roadmaps with input from management
•	Work with management to develop long-term product development strategies
•	Create product vision for designers and act as a clearinghouse for creative input
•	Communicate with overseas factories regarding material and design specs, price negotiation, and manufacturing timelines
•	Work with quality control contractors in overseas factories

QA Manager/ Design & Spec Technician/ Production Manager

Involved in the day to day business with every department within Boardworks. Hands-on full understanding of every aspect of Product Development, Production, Purchasing, Inventory, Warehousing, R&D and QC.

Key Contributions:
•	Responsible for all aspects of purchasing including supplier selection, quoting, negotiating, 
establishment of purchasing contracts, supply chain management, vendor relationships, supplier 
quality and performance evaluation. 
•	Strategically plan and manage international logistics, warehouse and transportation.
•	Production Management along with Quality Assurance domestic and internationally.
•	Handled specification process with Cobra and other Asian vendors of SUP, Surfboards & 
 accessories.
•	Assisted in researching, developing, and launching new products.
•	Decreased warranties by 23% 2013 to 2014 and 8.5% 2014 to 2015.

Purchasing/Logistics/ Production Manager

Provided customer service to sales team and customers. Oversaw processing, reporting & resolution of all return authorization, warranties, and freight damage claims. 

Key Contributions:
•	Daily Order entry & fulfillment
•	Managed warranty issues and communications to resolve manufacturing issues with multiple factories
•	Provided inventory management in relation to release and execution of sales orders and ATS
Interfaced with domestic and international sales team providing internal support with sales order entry and warranties

Customer Service and Warranty Cordinator

Small, innovative, privately owned apparel wholesaler. Bulky Boy is an edgy lifestyle brand for men who live larger than life.

Autonomously managed all business operations, including procurement, production, advertising, catalog development, merchandising, sales and delivery of custom and bulk apparel for wholesale business.

Key Contributions:
•	Developed start-up business from customer base of zero to over seventy five independent retailers in fifteen states plus Canada, Japan, South Africa and the South Pacific.
•	Grew sales volume by 33% in 2008; 79% in 2009; 40% in 2010; and another 35% in 2011.
•	Sourced, qualified, negotiated terms and managed performance with vendors in internationally as well as domestically.
•	Coordinated global logistics from production factories to warehouse, warehouse to retailer, and drop shipments to ensure 95% on-time delivery rate to the customer.

One of Southern California's premier surf shops, South Coast produces custom surfboards and operates retail outlets for surf related products and apparel.

Managed store operations and retail custom surfboard production for high volume retail store.  Merchandised product to maximize sales and inventory turnover. Handled all purchasing for surfboards, wetsuits, lycra and accessories.  Supervised staff of 25 employees, including hiring, firing, training and performance management. 

Key Contributions:
     •	Greatly reduced inventory loss (shrink) rate within one month of taking over management of location.
   •	  Increased sales volume ranking of SurfTech surfboards retailers from 50th to12th over three months.

Store Manager / Buyer

Dominic DiMaggio is an Ocean Aficionado at Unifoil in Solana Beach, California. View their experience, skills and work history on Malakye — the professional…

Dominic DiMaggio — Ocean Aficionado at Unifoil

Dominic DiMaggio

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