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Customer Success Manager

Top Management

Experienced Customer Success Manager with a demonstrated history of working in marketing and communications. Combining significant industry knowledge with account management, business development, and customer service expertise to deliver leading client marketing solutions.

Independently own account management, customer retention, and marketing strategy for over 480 client accounts.
• Successfully onboarded over 100 additional customers using Demandforce
• Regularly complete and present quarterly and annual reviews to program director
• Launch marketing campaigns targeting client retention, customer satisfaction, and sales growth
• Monitor Gainsight triggers used to measure client activity to determine account health
• Analyze Salesforce and Fullslate data to manage marketing campaigns and asses performance
• Deliver targeted intelligent reviews to identify gaps and support clients growth and online presence
• Collaborate with product development, business operations, finance, and sales teams to execute customer marketing programming

Provided sales support and customer service for store operations that drive high sales growth
• Responded to customer needs with a sense of urgency to drive momentum for sales
• Support point of sale, pricing, merchandising and administrative procedures in accordance with company standards to ensure positive customer interactions

Sales Assistant, Ann Sacks

Guided coordination and provided support for brand events
• Plan and execute event logistics for internal and external audiences
• Managed Twitter, FaceBook, Instagram, and WhoSay for clients to raise awareness for their brand
• Coordinate outreach and develop marketing plans to promote events and increase engagement
• Managed all event logistics while prospecting and securing and activating sponsorships
• Created marketing plans to promote events

Manager Events

Worked closely on the execution of comprehensive marketing programs to support ticket sales, sponsorship implementation and activation, and the revenue objectives
• Managed the initial launch of a new Season Ticket Member Rewards Program
• Responsible for managing over 40 staff members and event volunteers
• Streamlined the NFL 50-50 Raffle marketing program through web management and strategic targeting, resulting in an increase of over $2 million donated and setting the NFL record in 2016
• Coordinated on-field game experiences for members of the new Season Ticket rewards program
• Partner with Senior Manager to promote, engage and amplify release of a new marketing program

Fan Development and Loyalty Coordinator

Managed website and social media content for customer service initiatives related to home game beneficiaries
• Expanded the game day 50-50 Raffle Program by creating a more efficient program, resulting in an exponential increase in money donated from the new program

Marketing Intern

Devon Weston is a Customer Success Manager at Internet Brands in San Diego, CA. View their experience, skills and work history on Malakye — the professional…

Devon Weston — Customer Success Manager at Internet Brands

Devon Weston

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