Bike

Outdoor

Snow

Marketing

Copywriting

Sales

Digital marketing

Account Coordinator

Administration & Clerical

•	Responsible for creating and maintaining a digital marketing plan including website design, layout, content, and online catalog for over 75 independent bicycle shops
•	Enhanced client website performance through marketing consultation, copywriting, and graphic selection. 
•	Resolved client inquiries via email, phone, and Google meet
•	Managed project timelines of accounts on a recurring monthly basis
•	Strengthened web performance reporting for retailers by assisting with Google Ads and Analytics projects


•	Utilized Ascend customer relations software to perform sales, track inventory, and facilitate work orders
•	Achieved over $380,000 in individual sales for the company since starting, contributing to record sales years in 2019 and 2020
•	Addressed needs and abilities in cycling for 20-30 customers a day while maintaining a 92% net promoter score on consumer engagement metrics



Sales Associate/Mechanic

•	Managed social media accounts for two stores; followers on Instagram have doubled in 2020
•	Redesigned various aspects of the company website and published several blog posts
•	Administered various mountain bike demos and promotional events
•	Monitored website traffic and generated reports to augment managerial decision making
•	Operated several email marketing campaigns on Mailchimp
•	Responsible for promoting a 2020 spring sale that generated over $90,000 in sales on a single day 



Marketing Strategist

•	Integral to maintaining a highly customer-oriented atmosphere by catering to various needs and ability levels
•	Frequently interacted with 20-30 customers per day contributing to an average rating of 4.8 stars on Google 


Customer Service Manager

Devin Keefe is an Account Coordinator at SmartEtailing in Denver, CO. View their experience, skills and work history on Malakye — the professional network for…

Devin Keefe — Account Coordinator at SmartEtailing

Devin Keefe

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