Assist customers in selecting the appropriate hard goods and soft goods for their needs and budget. Maintain point of sale and network connectivity while on site. Act as location IT specialist as required for network and workstation troubleshooting. Provide product reviews Provide IT upgrade solutions as needed.

Supports website users on a daily basis providing help desk support and weekly to annual reports to chain of command. Serves as liaison to NGB Contracted Admins to State Hardware admins for upgrade support and scheduling. Builds visual elements for website distinction. Builds visual guides for end user training proposes. Attends annual workshops and training to report back to department on new best practices and upcoming website updates/changes.