Dana Manuel

• Monitoring product availability levels throughout the day. • Recruiting, training, and supervising employees to deliver outstanding customer service. • Replenish merchandise to ensure customer satisfaction and drive sales. • Use information technology to record sales figures for forward planning. • Organizing, preparing, and arranging promotional materials and displays to maximize sales.

- Manage the execution of all game day promotions and set-up of all necessary promotional areas - Assist with operation of center field rides and games - Be available to assist in customer service requests and communications with fans - Assist with pre and post-game activities including Kids Run the Bases and Senior Stroll - Other duties and responsibilities as assigned

- Acquired brand ambassadors from various universities throughout the country - Coordinated social media accounts and produced monthly newsletter to promote the ES brand - Conducted customer orders

- Acquired company partnerships with Uber for promotional deals - Assist riders and driver partners with questions and becoming familiar with the mobile application - Promote and represent the Uber brand at various large events in a friendly and professional manner

- Handle VIP client complaints and concerns in a professional and respectful manner - Represent the Citizens Business Bank and AEG in a positive and friendly style - Worked various types of events and interacted with various clientele

- Knowledgeable about product line and assisted customers with inquiries - Maintained store appearance and cleanliness - Handled checkout, returns, and exchanges in a professional manner