Serve consumers and customers by offering product and service information, attracting potential customers, and resolving product and service problems. Also responsible for representing OFD Foods at tradeshows, implementing lead retrieval & qualification, and performing follow up calls. • Key point of contact for customers and consumers regarding orders or logging remarks about product or service experiences • Resolve product or service inquiries by clarifying the issue, selecting and explaining the best solution, and following up to ensure satisfaction • Attend industry related events to promote OFD’s products and services • Responsible for lead retrieval, lead qualification, and sales goals • Evaluate new customer prospects by ensuring alignment with OFD’s business strategy • Responsible for onboarding new customers to foster successful business relationships • Prepare product or service reports by collecting and analyzing customer data or consumer information trends.

manage customer accounts to make sure jobs run smoothly throughout plant and meet customer expectations • coordinate with outside printing and bindery companies • schedule jobs to meet deadlines and work with manufacturers' hours • Quote new jobs making sure company was profitable and competitive

process business loan applications and assist the business loan officer with financial analysis . Use Laserpro software to put together various loan documents for customers. Review businesses balance sheets, cash flows, and tax returns as part of annual reviews