Customer Service Representative II

Customer Service & Support

Serve consumers and customers by offering product and service information, attracting potential customers, and resolving product and service problems.  Also responsible for representing OFD Foods at tradeshows, implementing lead retrieval & qualification, and performing follow up calls. 

• Key point of contact for customers and consumers regarding orders or logging remarks about product or service experiences  
• Resolve product or service inquiries by clarifying the issue, selecting and explaining the best solution, and following up to ensure satisfaction
• Attend industry related events to promote OFD’s products and services
• Responsible for lead retrieval, lead qualification, and sales goals 
• Evaluate new customer prospects by ensuring alignment with OFD’s business strategy
• Responsible for onboarding new customers to foster successful business relationships
• Prepare product or service reports by collecting and analyzing customer data or consumer information trends.

manage customer accounts to make sure jobs run smoothly throughout plant and meet customer expectations • coordinate with outside printing and bindery companies • schedule jobs to meet deadlines and work with manufacturers' hours • Quote new jobs making sure company was profitable and competitive

Project Coordinator

process business loan applications and assist the business loan officer with financial analysis . Use Laserpro software to put together various loan documents for customers. Review businesses balance sheets, cash flows, and tax returns as part of annual reviews

Business Services Processor

Cory Rushing is a Customer Service Representative II at Mountain House/ OFD Foods.

Cory Rushing

Cory Rushing

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