Corey Kelly

Production Manager

2013 – Present

• Collaborate with the CEO to determine the company’s needs relating to product cost, quality, and delivery. • Foster long-term relationships with customers and vendors. • Create and implement testing protocols and vendor quality standards based on company requirements. • Manage the social media accounts, company website • Collaborate with the graphic designer on imagery and marketing. • Prepare and execute the booth for trade shows. • Manage daily workflow for CEO that included: calendar, email, phone, contacts, group/team meetings, expenses, filing, travel arrangements, and presentations. • Arrange onsite and offsite meetings and events as necessary: coordinate scheduling and logistics (conference rooms, equipment, and catering), creating agendas and providing any other meeting materials as necessary. • Order and manage the distribution of supplies, office and computer equipment. • Manage the office while the CEO is out of town.

Customer Service Representative

2011 – 2013

Assist customers with credit account inquiries and payments, merchandise returns, gift packaging and a variety of other services

• Help the store meet its sales goals through promotion of Nordstrom products and services

• Support store operations by being a general store resource for customers and employees

• Deliver exceptional service receiving and responding to incoming calls from customers and coworkers

• Assist customers by answering questions and transferring calls to departments and stores in a professional and efficient manner

• Coach and train employees on processes, tools and systems used to drive sales

• Educate employees on compliance topics to ensure stores maximum profitability

• Demonstrate ownership, accountability and initiative

• Maintain a high level of confidentiality