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Assistant Store Manager- Operations, People services, Loss prevention 

Logistics, Shipping & Operations

Thank you for visiting my profile. I am a dynamic leader who possesses exceptional leadership qualities and a proven track record of successfully managing teams and driving organizational growth. I am a skilled individual with many years of experience in strategic planning, problem-solving complex issues, and critical decision-making. I am adept at motivating and inspiring team members to achieve their fullest potential. I possess strong communication and interpersonal skills, allowing for effective collaboration with colleagues, stakeholders, and clients. 

Past leaders and followers have told me that I am highly adaptable and able to navigate through challenges and changes in business environments while maintaining a focus on achieving results. My years of experience and education have given me a deep understanding of industry and market trends, enabling the team and myself to make informed business decisions and drive innovation. I can and will make a difference in any organization I work with by providing them with a dynamic and influential leader who can bring the best out of teams and consistently deliver exceptional performance.

•	Successfully led our team to achieve and outperform our FY23 sales plan by 57%. Taking the location from $4.5 million (FY22) and reaching $7.1 million (FY23), accomplishing the "best year ever."  
•	Led all corporate implementations, provided team work-life balance through comprehensive/inclusive scheduling, and developed our "premium" customer service philosophy.      
•	Implemented and cultivated payroll, inventory, and loss prevention strategies, resulting in positive PNL margins.   
•	Utilized comprehensive sales, traffic, and product movement data analysis to gain deep insight into customer behavior and optimize profit margins.  
•	Played a pivotal role in driving positive data results by actively supporting visual merchandising efforts.  
•	Revamped HR and loss prevention departments by spearheading employee engagement training, implementing high-level recruiting strategies, and devising impactful product strategies.  
•	Rated a top 10 management team through company GLINT survey: 91% Overall (#1 in Last Call Division).  

 

•	Cultivated product design and catalog of 5 different product vendors while coordinating and researching quarterly development and rollout.
•	Sustained a 69% profit margin across product categories through comprehensive market research. 
•	Examined process bottlenecks in the department using business knowledge frameworks that resulted in a 75% decrease in physical paperwork. 
•	Met strict deadlines, directing moving parts in the product team, and orchestrated a well-designed supply-chain flow with proper product knowledge.
•	Operated the department within a strict budget using financial analytics that never surpassed a 10% impact on cost vs. sales.
•	Overhauled market data research to assess product health through a <3% product loss due to expiration or EOL.
•	Used project management analysis to determine resource requirements and procured necessary equipment and software well below the allowed budget (awarded 2020 "exceeding results" award).


Director of Product Management

•	Performed statistical analyses that resulted in data processing for operational and forecasted team needs.
•	Motivated team to consistently deliver effective selling behaviors through coaching and recognition while achieving a $40 million year (FY17).
•	Explored empowering employee culture focused on communication and equipping employees with tools to meet customer needs independently while maintaining an NPS of +85%.
•	Fostered a +56% product margin with a 2.5 margin turn time through product life-cycle management. 
•	Verified long-term team member excellence by implementing updated and continuous training initiatives by developing 15+ specialists and 20  FT team members


Department Manager/Coach

•	Coached sales associates in product specifications, sales incentives, and selling techniques, resulting in a 92% NPS score.
•	Piloted opening and closing procedures and recommended changes to enhance the efficiency of daily activities by cutting process time by 10%.
•	Analyzed sales and gross profit reports to assess store efficiency, hitting a $4 million company milestone (FY 15).
•	Regularly surpassed and analyzed business budget vs. forecasting metrics through employee engagement and forward-thinking planning, maintaining a 0% product shrink level.
•	Illustrated and performed weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.


Assistant Store Manager

•	Spearheaded and promoted a safe work environment through process adherence, resulting in a 5% shrink level.
•	Presented team meetings and forums to share information, communicating daily with over 50 team members.
•	Led departmental strategy, innovation, and continuous improvement while embracing change, resulting in a department score of 98%.
•	Developed talent to its full potential through training, consistent feedback, and coaching (over 200 team members).
•	Provided personalized, friendly, and knowledgeable product knowledge services to drive customer satisfaction and increase new - monthly targets.
•	Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.


Assistant Operations Supervisor

Christoph Clayton is an Assistant Store Manager- Operations, People services, Loss prevention at Neiman Marcus- Last Call in MORENO VALLEY, CA.

Christoph Clayton

Christoph Clayton

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