Christina Morgan — Social Media Associate at Urgently, Inc.
Work experience
Urgently, Inc.
Remote CSR: Partner Support | 02/2025 - Current
CSR for incoming calls and chats from Partners.
Assisting with roadside issues for customers.
Updating jobs through calls and chats.
Logjam Presents
Event Staff | 05/2021 - Current
Part-time security staff for events and concerts.Provided customer service to crowds of up to 4,000 patrons by answering questions and assisting them.Efficiently scanned hundreds of tickets for events at the Wilma and Kettlehouse Amphitheater.Ensured safety measures for patrons and staff.
Groove Solventless
Packager | 09/2023 - 12/2024
OSRX
Customer Service Manager | 04/2018 - 06/2023
- Managed up to 60 customer inquiries daily via phone, email, and live chat.
- Trained and onboarded 20 new employees using structured documentation and coaching.
- Resolved escalated customer issues, achieving a 98% satisfaction rate.
- Utilized CRM platforms to track customer interactions and maintain service standards.
DLTI
Social Media and Sales | 04/2015 - 08/2017
Executed online marketing campaigns via email and social media platforms.
- Surpassed sales targets through strategic communication and negotiation.
- Managed and updated website content to enhance user engagement.