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Director of Customer Service

Customer Service & Support

*Currently looking for new opportunities in Southern California*

Motivated professional skilled at building productive relationships, resolving	 complex issues and winning customer loyalty. Bringing my 10-year background maintaining customer satisfaction and contributing to company success, I am well versed in customer service, retail merchandising, technical support, and administrative office management.

- Supervise team of 12 service technicians and schedule them to complete daily
work functions. 
-Manage 60+ calls per shift to sign up new customers for phone, tv, and internet packages, gather data, and provide necessary technical support.
- Engage with vendors to order phone/internet modems, DirecTV equipment, and other telecommunication equipment for all sites. Compose RFPs for prospective clients and companies.
- Introduced new service ticketing system (ZenDesk) to measure customer service issues; company expanded to 25+ internet/VOIP accounts and 150 TV accounts.
- Trained employees on VOIP enterprise solution to streamline efficiency as well as formed step-by-step instructions to finalize tasks within the system.

-Delivered swift, effective, and precise service in processing teller transactions for all 75K+ members of World Bank. 
- Tactfully suggest appropriate banking products to members such as money management accounts and share certificates.
- Carefully balanced cash drawer and checks during end-day. 
- Protected company and its members by ensuring security of cash drawers, negotiable instruments, and member information.
- Improved professionalism of all new account services representatives through training.
- Selected to become Senior Teller and trained new tellers in best practices regarding banking protocols and customer service.

Account Service Representative

- Merchandised watches, belts, handbags, wallets, and jewelry for Fossil, Michael Kors, DKNY, Diesel, Marc by Marc Jacobs, Skagen, Armani Exchange, Emporio Armani, and Burberry. Organized and maintained merchandise displays in various Macy's accounts.
- Confirmed all markdowns, markups, and return to vendor merchandise are correctly completed. Arranged store merchandise racks and displays to advocate and maintain attractive environments.
- Enabled company product to seller quicker and gain new inventory by negotiating with Merchandising Manager of Macy's to secure a designated selling position.

Field Merchandise Coordinator

- Merchandised ladies, men’s, children’s, infants, and accessory departments to maximize sales through attractive setups. 
- Installed intricate window displays bi-weekly for ladies, men’s, children’s, and accessory areas according to store standards.
- Planned and implemented all store campaigns, activities, and setups.
- Set Top-Priorities weekly by vetting daily and weekly store reports. 
- Coached all new employees on performing job functions related to merchandising the store to improve effectiveness of promotions. 
- Developed four-week plans and set objectives with Store Management Team ensuring attainment of deadlines. 
- Maintained current graphics, signage, and associated materials. 
- Awarded Employee of the Month for September 2011 for Entrepreneurial Spirit. 


Visual Merchandiser

Christina Brown is a Director of Customer Service at Privatel, Inc in Wall, NJ. View their experience, skills and work history on Malakye — the professional…

Christina Brown

Christina Brown

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Virginia Commonwealth University