Christian Wells

Work directly with Sales Manager to exceed brand growth goals Handle all Domestic Pre-Books, At Once Orders, RA's, & Defective Product. Resolve all consumer defective product issues with excellent customer service Work directly with 8 Domestic Sales Reps in servicing their territories Handle all International Pre-Books, ordering, and scheduling Work directly with all International Distributors in providing customer service Get all Sample's for the Reps and Distributors entered and shipped seasonly Provide customer service to key accounts and buyers domestically Create order forms for Domestic & International accounts for all seasons Receive and process all Amazon orders on a weekly basis Maintain all of Amazon's PO's and inventory levels thru Vendor Central Processed by following up with vendors & manufacturers to provide shipping info Work with Marketing and Team Riders to get all Promo and Samples out Help create sales incentives to push categories with room for growth Set up new acc

Work with the marketing team on received prescriptions. Manage intake team to ensure that all scripts are processed quickly and accurately. Create a fun work environment. Hire and build a solid growing team. Creating SOP and training new hires. Work closely with the lab & shipping get scripts out on time. Research and onboard new doctors with our marketing team. Understanding of the process from start to finish. Lead meetings with the management to communicate and update them on week to week operations.

Answer all inbound calls and emails about product, warranties, sponsorships, tracking, returns, general questions, etc. Provide great service to guarantee a positive customer experience. Knowledge and use of Full Circle in day to day operations. Process returns and refunds for ecomm customers. Document and take care of all product warranty issues. Communicate with customers on lost packages & file claims. Run reports on all open orders & inventory issues. Solve check out errors and insure day to day website functions run smoothly. Review and verify orders to prevent any fraud transactions. Work closely with other departments to insure quality & performance. Review photos of new shoes in Scene 7 before posting online.

Pick, pack, and ship all domestic orders. Pick, pack, and ship all web orders. Pick and pack all international orders. Schedule pick ups with major accounts. Knowledge and use of Full Circle in day to day operations. Build and layout each season. Ensure all orders are shipped correctly and within cancel date. Plan, execute, and manage all warehouse sales. Create and design web banners for online accounts. Assist in all social media needs. Create video teasers and product features. Gather and create content for blog & Instagram.

Responsible for day-to-day store operations. Handle budget planning, tracking, accounting, and payroll. Coordinate inventory control. Control merchandising and store maintenance. Interviewed, hired, trained, and evaluated associates. Develop marketing strategies. Implement loss prevention initiatives. Built the store up enough to move to a bigger location. Took necessary controls regarding opening or closing the store. Design and produce shop apparel & boards