Manager of general retail functions for local sporting goods shop. • Maintained annual $1M revenue goal through the Covid-19 era. • Directly managed valuable connections with current and potential vendors and clients to ensure our small business had access to products in a timely manner. • Focused on providing excellent customer service and being a positive brand representative, effectively increasing VIP client retention by 50%.

· Share best practices for sales and customer service with other team members to help improve efficiency. · Communicate clear expectations and goals to each team member. · Recommend merchandise to customers based on their needs and preferences.

· Coordinated news releases, media responses, press packets and placement of stories in national trade publications · Defined and tracked campaign effectiveness and adjusted strategies accordingly · Developed partnerships with local businesses to secure third part promotions · Participated in brand imaging efforts