Charlotte Emilie Ecker — Reservations Manager at Billabong
Work experience
Billabong
Reservations Manager | 09/2014 - Current
• Prepare and confirm reservations for the company’s Pipeline House in Hawaii by conferring with potential renters to determine their service requirements and travel preferences.
Absolute Massage
Receptionist | 05/2014 - 03/2015
• Managed a team of seven therapists while providing customer service by greeting and assisting clients, responding to clients inquiries, and making recommendations for purchase.
• Operated a phone system to answer calls, providing information, taking messages, and scheduling appointments based on the client’s needs.
• Oversaw all aspects of financial management to include the processing of credit card transactions, insurance billing, and accounts receivable and payable documenting.
• Scanned and archived documents to maintain effective and efficient office operations, provided assistance to the manager as needed.
Apollo/Kuoni Nordic
Administrative Receptionist | 06/2012 - 10/2013
• Operated a multi-line phone system to answer, screen, or forward calls to the appropriate staff member, providing information, taking messages, and booking travels based on the customer’s needs.
• Maximized bookings by delivering pleasant and efficient reservation services and traced lost, delayed, or misdirected baggage and articles for customers at travel destinations.
• Ensured efficient office operations by scheduling conference room meetings, facilitating contractor repairs, installments and maintenance, and creating a handbook for utilization in training cabin crew.
• Performed various administrative tasks to include creating and printing cover sheets, memos, correspondence, reports, filing, photocopying, sorting mail for delivery and ordering supplies.
Gullbrev
Event Coordinator/Tour Manager | 01/2012 - 06/2012
• Promoted to Tour Manager after reaching sales goals, gaining oversight in the coordination of services for events at various hotels in multiple cities around Norway.
• Determined the cash value of unwanted gold, silver, and platinum jewelry by weighing and testing the pieces to provide customers with a payment based on their worth.
Smart Club
Sales Assistant | 10/2003 - 07/2011
• Recommended, selected, and helped locate merchandise for customers based on their individual needs, providing an engaging and friendly shopping experience.
• Computed sales prices and total purchases for customer’s merchandise to process their credit and cash transactions, administering any refunds and exchanges as needed.
• Performed stock management by maintaining sufficient inventory levels and ensuring appropriate merchandise is available for visual merchandising for special promotions.
Billabong International
Marketing Assistant | 07/2009 - 03/2010
• Assisted in the organization and coordination of the Girls Get Out There 2009 tour by distributing marketing material to local schools and surf shops.
• Oversaw all aspects of event logistics to include participant registration and check-in, web payments, equipment assembly, and organizing giveaways.
• Directed all marketing activities including photographing the event for posting on the organization’s website and Facebook page and maintaining media databases for magazine contacts.
• Researched and analyzed photo shoot ideas and magazine advertisement campaigns to gain insight on competitor strategies to edit, scan, and provide product information for “As Seen In”.
• Maintained website content for Billabong and Kustom Footwear and edited blog and press releases.
• Managed Girls Marketing event funding to include archived expense reports, credit card statements, and reimbursements.
• Coordinated the packaging and distribution of merchandise to magazines, team riders, and sample clothing and accessories to be sent to the factory outlet.