Develop store strategies to raise customers’ pool, expand store traffic and optimize profitability. Spearheaded the upgrade of the payment system, transitioning to a cutting-edge payment processing solution. Successfully orchestrated the upgrade of the scheduling software, moving from an outdated system to a modern, user-friendly solution. Met sales goals by training, motivating, mentoring, and providing feedback to store staff.

Executed a comprehensive training schedule, coordinating sessions for an excess of 750 clients per month and 15 instructors. Responsible for teaching customers ranging from 7 years old to 65+ old safe water practices. Worked closely with each customer to ensure learning goals and water skills were met.