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Production - Apparel

Senior Production Manager

Engineering & Production

Multi-dimensional professional with 18+ years’ experience specializing in account management, production management and client services. Highly personable and detail-oriented professional incorporating a passion for teamwork, strategic relationship management and leadership excellence in difficult and fast-paced environments.

•	Manage all domestic apparel and soft accessory production for over 50 customers including the largest leading global apparel retailers
•	Calculate cost of goods sold and communicate profitable wholesale pricing to sales team
•	Daily communication with domestic factories to ensure business continuity
•	Initiate and cultivate domestic factory relationships to improve production lead times 
•	Accountable for Work in Progress (WIP) production tracking product life cycle reports of products 
•	Ensure production purchase orders are executed, processed, and delivered as contracted
•	Communicate daily with sales representatives on design, development, delivery and cost related items
•	Created and implemented standard operating procedures for updated workflow processes
•	Partner with design and development teams to ensure technical packages meet product goals for delivery
•	Track and manage all buyer and licensing sample timelines
•	Communicate daily with global licensed partners 
•	Work directly with global licensed partners on product development as well as production approvals 
•	Attend monthly trend and sales meetings with licensing partners  
•	Ensure licensed trims, branding and trademark accuracy is executed on all designs

•	Manage all domestic and international apparel and soft accessory production for over 100 customers including the largest leading global apparel retailers
•	Facilitate & support the training, coaching, and development of extended team members and partners 
•	Create positive relationships with clients throughout each account and deliver products within required scope/schedule/budget parameters
•	Onboarded PO Portal technology functions with all global factories, account management, licensing and creative departments
•	Effectively lead client engagements and coordinate with the appropriate subject matter experts to ensure accuracy and timeliness of the information conveyed throughout the process
•	Daily communication with domestic and international factories to ensure business continuity
•	Initiate and cultivate domestic and global factory relationships to improve production lead times by increasing employee productivity while creating/expanding client value
•	Accountable for Work in Progress (WIP) production tracking product life cycle reports of products globally
•	Ensure production purchase orders are executed, processed, and delivered in as contracted
•	Communicate daily with sales representatives on design, development, delivery and cost related items
•	Created and implement standard operating procedures for all workflow processes
•	Partner with design and development teams to ensure technical packages meet product goals for delivery
•	Actively participate with licensing team to monitor approvals by major global licensors 




Production Manager

•	Understand client’s business model and assist in educating the client around industry trends and best practices
•	Ensured from time of receipt to delivery, all aspects of any incoming orders are completed on time by coordination with account management and relevant departments
•	Worked cohesively with licensing, production, and logistics departments to ensure orders were expedited and fulfilled as required
•	Researched and resolved chargebacks to prevent future occurrences resulting in saved revenue of over $100,000 annually
•	Conducted performance management tasks to include hiring, on-boarding, annual performance appraisals and termination of associates
•	Aided in the onboarding and of acquired licensed apparel company
•	Coached and mentored team of 19 on account management and workflow
•	Managed and oversaw customer specific inventory for over 85 retail accounts including leading global brands
•	Concise and professional communications with inside production teams on accurate tracking and reporting of work orders 
•	Learned each retail customers unique compliance requirements (shipping, labeling, packing & quality) 
•	Remained current with all licensor requirements such as proper character representation and required sample guidelines
•	Maintained reporting for weekly open order status meetings with Senior Vice President and President



Director of Account Management

					             
•	Managed accounts valued over $500 million in annual sales 
•	Operated as the lead point of contact for all matters specific to retail accounts including leading global brands
•	Ensured timely and successful delivery of goods according to customer needs and objectives
•	EDI processing of retail orders with AMT Enterprise Resource Planning Systems 
•	Monitored approvals by major licensors, i.e. Marvel, Lucas Films, Disney, M&Ms, Nickelodeon, Fortnite and Minecraft
•	Maintained positive customer and vendor relationships
•	Kept up to date with licensor and retailer requirements 
•	Prepared reports on account status for Directors and Vice Presidents 
•	Created and updated line sheets/CADs for retailer meetings using necessary computer programs 



ACCOUNT MANAGER

•	Managed orders/order allocation through AMT Enterprise Resource Planning Systems for major retailers including leading global brands
•	EDI processing of retail orders with AMT Enterprise Resource Planning Systems
•	Responsible for item setup pertaining to individual retailers
•	Tracked all approvals by major licensors, i.e. Marvel, Lucas Films, Disney, M&Ms and Minecraft
•	Communicated with contractors and factories in multiple countries to ensure accuracy of orders and guarantee on time shipments 
•	Avoided and investigated chargebacks
•	Kept up to date with licensor and retailer requirements 
•	Delegated packing instructions and regulations to contractors based on retailer specifications
•	Communicated with sales reps and buyers 




Project Manager

Chandra Fryer is a Senior Production Manager at The Forecast Agency in San Diego, CA.

Chandra Fryer

Chandra Fryer

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Education history

California State University San Marcos