Ocean rescue First Aid, CPR/AED Certified Oxygen Administration Certified

Create marketing plans using Constant Contact and Insightly to capture accurate client and consumer data to develop profitable promotion tactics. Work closely with web development facilities to update current website and expand the company into ecommerce. Place purchase orders for mechanical machinery parts and equipment partnering with shipping companies and freight forwarders to ensure on-time deliveries. Prepare and organize invoices, purchase orders and financial reports with Microsoft Office Suite.

Quickly established rapport with clients, resulting in a continuous flow of consumer traffic even during the off-peak season. Received 100% on all shop scores for exemplary service and attention to clients’ needs that led to the Manhasset location being the top ranked customer service store in North America. Operated programs such as Microsoft Excel, Publisher, Outlook and Mac Numbers to create inventory spreadsheets and analyzed large sets of data to create client retention lists

Curated seasonal change overs (floor-set) with upper management resulting in increased foot traffic and higher ATV, UPT and conversion rate. Implemented social media and new advertising ideas for in-store promotional events such as the Watch Hunger Stop campaign, which led to a successful day of surpassing previous year’s sale numbers resulting in sell out of Hunger Watches. Customer service ambassador; corrected multiple customer complications with merchandise, resolving errors or miscommunication to maintain customer satisfaction and client retention. Trained new employees consisting of sales associates, stock personnel, and seasonal staff on POS systems, SAP, product knowledge, company policies and customer service.

Organized and prepared showrooms for Buyers’ Market by coordinating the placement of garments according to each buyer’s preferences which led to the increase in units purchased. Assisted with design of Women’s knitwear on Adobe Illustrator, Photoshop and CAD for Spring/Summer 2013 Collections. Selected textiles, lab dips, swatches and trims for sample garment construction. Facilitated effective communication between the designers, merchandisers and buyers via emails, meetings and conference calls