Casey Schauman
Customer Service Representative/Sales Associate · Outerknown LLC
Hermosa Beach, CAWork Experience
Customer Service Representative/Sales Associate
Outerknown LLC2019 – 2021
- Resolved all customer inquires in an upbeat and on-brand manner via email, chat, and stamped. - Assisted in opening Outerknown's first retail store. Planned and arranged floor sets, marketing, and inventory operations to ensure they met company standards. - Stock, replenish, and organize inventory by working with Excel and Shopify. - Maintained visual merchandising on displays with strategic placement of products to maximize sales. - paired with the operations and marketing managers to set up pop-up shops and surf events around Los Angeles.
Freelance Social Media Marketing
Bold Brands2018 – 2019
- Set and implemented social media and communication campaigns to align with market strategies. - Assisted in clear and steady communication with stakeholders concerning their monthly work/projects status and provided reports of analytics and quantitative results, showcasing overall growth of channels. - Worked alongside the events manager to plan and coordinate advertisements and social outreach for internal and external events. - Served as the liaison between the client and on-site art director; organizing castings, photoshoots, and compiling data for the Swimsuit Magazine.
Collegiate Marketing
Red Bull2017 – 2019
- Assisted with efforts of customer acquisition and retention at the market level by driving consumption of the product and facilitating engagement with assigned campaigns and third party distribution centers. - Worked closely with the Food Service Customer Specialist to expand distribution by gaining nontraditional accounts and driving sales initiatives. - Worked alongside cross-functional teams for all events in the deep south. - Assisted Consume Collecting Specialist with new product launches, sales support, and extreme sports campaigns.
Public Relations Intern
ArtRepublic2017 – 2017
- Contributed to the development and implementation of social media campaigns. - Responsible for communicating with clients and artists, assisting with upcoming publications; tailoring strategies to further enhance each clients/artist voice and projects. - Assisted in the the production and event planning for multiple art installations. - Successfully helped organize, decorate and arrange a fashion show for makeup and clothing artists.
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