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Supply Chain, Operations & Project Facilitator

Logistics, Shipping & Operations

As an experienced Supply Chain and Operations leader, I have a proven track record in developing strategies and overseeing global supply chain operations. My focus is on achieving scalability, operational excellence, and customer satisfaction. Transforming business through project management initiatives that incorporate emerging supply chain technology solutions. I am particularly interested in the future of Digital Supply Chain, AI-centric solutions, human-machine learning, and optimizing the interactions between strategy, technology, processes, and organization. My leadership style is transformational and well-suited to deadline-driven environments, where I consistently achieve results and foster team spirit.

My ability to lead cross-functional teams to drive product supply and productivity improvements is well-known. I am recognized for my creativity in mitigating risks and developing supply chain strategies supporting end-to-end pipeline management. What truly inspires me is the opportunity to add value to cross-functional business units. I take pride in implementing continuous improvement initiatives and shaping positive influencers while working to foster a team culture dedicated to achieving growth strategies, company vision, and core values.

Let's Connect:
Candi.Crouch@gmail.com

•	Consulted and led process flow mapping for enterprise projects utilizing lean and agile methodologies to identify waste or inefficiencies and develop data-driven solutions supporting change management
•	Drove improvement initiatives, defined goals and objectives, established timelines, collected and analyzed data, tracked progress towards goals, and guided the project lifecycle


Promoted to lead supply chain team in data analytics, business intelligence, demand planning, supply planning, purchasing master data, project management, master scheduling, capacity planning, allocations, merchandise planning, and stratea gy; took on P&L responsibility to support double-digit annual revenue growth and increased EBITDA by +168% over 3 years

•	Achieved +80% revenue growth by identifying and capitalizing on high-margin opportunities, and reduced costs by optimizing supply chain management and improving cash flow
•	Spearheaded implementation of D365 ERP system, streamlining data management and enabling real-time visibility into supply chain operations, reducing order processing time by 40% and raising on-time deliveries by 20%.
•	Led Implementation of the Logility® platform’s blend of AI, and advanced analytics which uses machine learning to continuously sense, analyze, and updates supply chain planning parameters, improving forecast, increasing efficiency and confidence of SKU level forecasting, automating planning, accelerating cycle times, increase precision, improve operating performance, breaks down business silos and deliver greater visibility
•	Optimized supply base by building relationships, employing supplier evaluations, strategic planning, and product trend reviews, reducing garment and fabric suppliers by 50%+ while increasing tier 1 supplier spend & mitigating risk


Allocation, Merchandising
•	Analyzed performance metrics, trends, and opportunities for merchandising; collaborated with the Marketing & Product team to develop and execute seasonal campaigns; developed assortment plans by category and classification, resulting in a 25% increase in revenue
•	Facilitated weekly meetings between Merchandising, Planning, and Allocation teams, analyzing sales trends and adjusting allocation strategies accordingly; contributed to a 10% YoY revenue growth and increase in gross margin
•	Formulated allocation strategies for brand stores, ensuring optimal inventory levels and driving sales through visual standards and advertising; cut out-of-stock levels by 15% and accelerated sell-through by 20%
•	Developed and executed training programs for a team of Allocations Analysts, focusing on inventory management and merchandising; improved team efficiency and accuracy by 25% with a 90% employee satisfaction rate

Demand Planning, Supply Planning, Purchasing, Capacity Planning
•	Formulated monthly S&OP/SIOP process with critical stakeholders to reduce inventory investment, solidify demand plan, align production forecast of 4,000+ SKUs, and improve forecast accuracy by 30%+
•	Designed and instituted end-to-end business processes for Make to Stock (MTS), Make to order (MTO), Engineer to Order (ETO), Configure to Order (CTO), Assemble to Order (ATO)
•	Orchestrated global integration of supply chain planning projects; streamlined demand, production, replenishment, and procurement plans for 25 manufacturing plants, 3 distribution centers, and 15 fabric mills; improved on-time delivery by 25% and backlog by 30%
•	Optimized MRP and minimized action messages (pushout/cancel/expedite/purchase) by analyzing planning parameters and reengineering business processes. Attaining efficiency and productivity by 20%



Vice President of Supply Chain

Promoted to lead operational teams including distribution, warehousing, transportation, logistics, customs compliance, planning, purchasing, quality, project management, customer service, pricing, and costing; enabled growth while ensuring customer satisfaction and profitability

•	Executed expansion of the distribution footprint with successful new warehouse build-out and implementation of a 3PL in the EU
•	Spearheaded cost-saving initiatives across operations, including identifying and reducing spend, consolidating suppliers, and improving inventory management; trimmed $1M+ in cost savings in the first year
•	Consolidated a $25+ million transportation budget through supplier relationships, performance improvements, and contract negotiations; lowering transportation costs by 15% while maintaining quality and delivery standards for all domestic and sea operations
•	Streamlined distribution order fulfillment process by identifying and eliminating bottlenecks; trimmed lead time by 40% and elevated on-time delivery rate to 95%
•	Initiated a continuous improvement process with the in-house transportation management system (TMS), unifying details of forwarders and improving visibility, truck utilization, and routing efficiency of 300+ in-transit shipments; saved an average of 2 hours per shipment in loading & unloading cycle time
•	Championed the YE physical inventory counting and reconciliation process on a $200+ million inventory, collaborating with finance to ensure compliance with GAAP, SOX, and SEC regulations; conducted the process with +99% accuracy and within the deadline

Customer Experience, E-commerce		
•	Formulated an effective customer service strategy that improved team efficiency by 30%, and decreased customer churn rate by 20%
•	Directed the development of a customer service team that demonstrated outstanding product knowledge and high customer empathy; amplified ticket sales by 25% and reduced average handle time by onboarding EDI
•	Engineered back-end integration between the website, e-commerce platform, and the ERP; achieved a 90% reduction in manual work and saved 240 hours per month on data entry tasks

Operations & Transportation	
•	Instituted the implementation of a company-wide cycle count program using ABC classification strategy, standardizing methodology, and inventory management systems; improved inventory accuracy to 98% and eliminated shrink by 25%
•	Implemented multi-mode logistics planning and sourcing to achieve a 95% order fulfillment rate; monitored performance using KPI tracking and daily scrum meetings to identify areas for improvement
•	Analyzed and benchmarked logistics performance metrics across the industry; evaluated pricing models and service offerings of 6 logistics providers and negotiated contracts that delivered a 15% reduction in transportation costs over 12 months

Logistics Import/Export Compliance 	
•	Imposed compliance and traceability best practices to comply with trade agreements and customs regulations, integrating duty drawback and FTZs; obtained 100% satisfaction rate in CF28 custom audits
•	Standardized successful import-export customs compliance for 2500+ overseas shipments annually, improving supply chain efficiency by 25% and reducing order cycle time by 30%


Vice President of Operations

+Resolved issues quickly to maintain productivity goals for 1,000,000lbs fabric dyed per month

+Directed continuous improvement initiatives to drive gains in quality, flow, and output of materials

+Ensured quality and compliance with standards and design specifications meeting color metrics of .8 spectrophotometer reading, and 40 point raw material passing rate

+Analyzed customer feedback (VOC) and made process changes to exceed customer satisfaction goals

Production Manager

Candi Crouch is a Supply Chain, Operations & Project Facilitator at Freelance Contract Consultants in Los Angeles, CA.

Candi Crouch

Candi Crouch

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