Bryan Do
Ecommerce Specialist · Incipio Technologies, Inc.
San Diego, CAIn My Own Words
Seeking a position to flourish and grow in my personal and professional life. Open to new opportunities and seeking a position where I can make an impact and be a great asset to the company.
Work Experience
Ecommerce Specialist
Incipio Technologies, Inc.2015 – 2017
-Handled and assessed a multitude of digital assets for product creation on the brand ecommerce websites -Product creation and management for all online listings at Incipio.com, Tavik.com, Braven.com -Managed and maintained Product Launch Schedule and coordinate necessary assets -Cross-departmental coordination of product assets to meet strict deadlines -Collaborated with Product, Web, Design, and Marketing team to build and maintain product pages, copy-edit, and ensure SEO-best practices -Analyzed and managed inventory and sell through for all ecommerce channels including Amazon FBA and ecommerce sites -Collaborated with Marketing Team to implement campaigns, initiatives and promotions, for ecommerce.
Customer Service Team Lead
Incipio Technologies, Inc.2015 – 2015
-Act as the primary liaison for all customers -Handle all inbound communications via phone, email, live chat or social media -Use telephones to reach out to customers and verify account information troubleshoot customer issues over the phone -Maintain a balance between company policy and customer benefit in decision making Handle customer concerns in the best interest of both the customer and the company Process online orders -Assist with placement of orders, refunds, or exchanges across all channels including Amazon Seller Central -Customization project design -Handle changes in policies -Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience -Go above and beyond to consistently exceed customer expectations
Store Operations Manager
SEED People's Market2013 – 2015
-Management of day to day retail operations including customer service experience, staffing and training, receiving and merchandising systems, analyzing financial reports, payroll, cash handling, etc. -Creating, improving and implementing store policies and procedures -Buying mens & womens apparel, accessories, footwear and home goods. -Networking with brands that fit our unique lifestyle and store for financial success. -Store Marketing and events.
Store Operations Manager
The Good/ Heart and Sole/ Barbeer2013 – 2015
Customer service specialist and trainer Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures Maintains store staff by recruiting, selecting, orienting, and training employees Ensures availability of merchandise and services by approving contracts; maintaining inventories Buyer for all retail locations ensures that all retail products are up to date with trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios Determines marketing strategy changes by reviewing operating and financial statements and departmental sales record Constant communications with sale representatives to insure all orders are met Creating purchase orders as well as invoice reconciliations Helped grow retail business on an average of 40% from 2013-2014
Assistant Manager
Quiksilver2008 – 2013
-Responsible for 45+ employees' development and growth -Assist in managing Quiksilver's premiere flagship store and represent the highest profile and volume store on the west coast within Quiksilver Retail. -Helped grow the store's annual volume from $5.1-$7.3 million in just over 3 years. -To inspire our team through setting the best example. -Display a “customer comes first” attitude by training and holding our teammates accountable for legendary customer service. -Inspire and lead the all our teammates to provide the best service to our customers. -Provide employees with coaching, feedback, and developmental opportunities and building effective teams. -Promote effective leadership through example by setting standards that provide a positive, safe and fun environment. -Assist the management team in opening, closing and various areas of operations.
Store Operations Coordinator
Quiksilver2011 – 2012
-One of the primary liaisons between the corporate office, district managers, and the stores, ensuring that all stores are following operational and visual directives. -Streamline communication from corporate office departments such as Allocation, Human Resources, Wholesale, E commerce, Buying, and Marketing to retail store level reaching 100+ Stores countrywide. -Devise and implement necessary policies and procedures to insure maximum productivity and growth in retail stores. -Insure all policies and procedures are currently up to date and are being executed properly at store level.
