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Swim

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Executive Assistant/Customer Service Specialist

Customer Service & Support

•	Order, stock and maintain office and kitchen supplies.
•	Prepare for client meetings, manage team lunches and events. 
•	Screen and route phone calls to the appropriate party.
•	Greet and assist visitor and clients.
•	Document policies, processes and SOPs for clients.
•	Maintain company contact lists.
•	Manage and maintain company calendar.
•	Project lead multiple company projects for clients.
•	Assist departments with tasks, issues and basic needs.
•	Manage Zendesk ticketing system to ensure fast and efficient responses to clients.
•	Manage and execute QA and test multiple platforms and applications such as BlueCherry, Magento, Clover and Shopify.


•	Responded to all DMs and comments across social media platforms such as Facebook and Instagram.
•	Assisted with copywriting for social media posts/descriptions.
•	Assisted with preparation for marketing events and photoshoots.
•	Managed and processed sample orders and gifts to influencers.
•	Assisted E-Commerce and Wholesale customers via email, telephone.
•	Assisted with placement of orders, refunds, and exchanges via Full Circle and Shopify.
•	Managed order and fulfillment status across all platforms to ensure timely process/shipping for both E-commerce and Wholesale orders.
•	Coordinated with accounting/inventory to ensure accurate inventory reports and adjustments in Full Circle and Shopify.


Customer Service Representative

•	Served multiple guests while determining each of their needs and answer questions concerning products and services. Courteously handled sales, refunds and exchanges.
•	Mange and execute advertising displays to highlight sales and promotional events.
•	Ensured planograms were executed as directed.
•	Contributed to overall sales, conversion goals, and meet individual goals.
•	Ensured the store was replenished throughout the day and merchandise was set to company standards.

Sales Associate

•	Communicated with multiple vendors for all outside brands for product information and marketing assets.
•	Assisted marketing team with sample pulls, product shots and preparation for events and campaigns.
•	Reported customer feedback to marketing team and offered insight to website promotions and product reviews.
•	Collaborated with internal and external teams to develop, implement, and manage site merchandising.
•	Worked with Google Analytics to measure the effectiveness of website merchandising to evaluate and improve future performance.
•	Assisted with website copy for product descriptions, meta tags and title tags based on SEO best practices. 
•	Managed and executed website QA.
•	Resized images with Photoshop for 3 websites including SwimSpot.com, SwimSteals.com and Amazon.com.
•	Managed import of all products in NetSuite and Content Management Systems for SwimSpot.com, SwimSteals.com, five branded websites, and Amazon.com
•	Categorized all products and created landing pages for SwimSpot.com, SwimSteals.com and VYBswim.com.
•	Resolved customer complaints via email, telephone and social media in a timely manner to ensure customer loyalty and retention. 
•	Assisted with placement of orders, refunds, and exchanges.


Web Merchandising Assistant/Customer Service

•	Answered multi-line phones, returned clients calls, and scheduled appointments.
•	Gave accurate and appropriate information to answer questions, troubleshoot issues and resolved complaints.

Customer Care Center

Brittany Heguy is an Executive Assistant/Customer Service Specialist at Dirbos in Anaheim, CA.

Brittany Heguy

Brittany Heguy

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