Responsible for processing check-ins/outs, changes, and cancellations, securing payment, verifying, and adjusting billing, running reports, and assisting guests with local reservations and requests in a friendly, professional, and timely manner, while following Marriott’s high standards of quality to ensure guest satisfaction. Drives sales and maximizes revenue by consultative selling, up-selling rooms and amenities. Fosters strong working relationships with all hotel departments. Greet and register guests in a 320+ room hotel and 530+ room hotel using PMS, Marsha and salesforce systems. Ensures personalized guest experiences at all times. • Maintains a 100% Guest Services Satisfaction (GSS) rating since starting with Marriott, covering categories such as friendliness, efficiency, helpfulness, and hotel and area knowledge. • #1 in monthly guest signups for our Marriott Bonvoy Program with a monthly average of 80 – 100 new guest accounts and #1 in monthly guest signups to our Marriott Green Choice Program. • #1 in check-ins - helping team exceed the Front Office G.S.S. Guest Check-in Experience goal to over 74%. • Balance daily cash at end of shift and create reports to ensure accurate accounting of all transactions.

Advertising, sales, and marketing with a focus on action sports, arts, history, music, people, and lifestyle of local communities for magazine distribution of 15,000+ to over 120 locations in Orange County. Assisted in aligning customers to the best advertising solutions to meet each individual client’s business needs, print, website, social media, flyers, customer events, farmer’s market, community events, and surf contests. Established business relationships with hotels, restaurants, and businesses in the local community. Developed and delivered new business acquisitions through (B2B) business-to-business sales and trade shows. Hired to grow customer base for new e-commerce fundraising business by working with various organizations and schools to promote a healthy alternative to traditional fundraising. Created marketing and sales strategy and materials. Established relationships with brands to evaluate product selection and quality. Processed daily customer orders and resolved daily issues

Managed territories throughout Orange County to achieve maximum production and profit goals for small to mid-size businesses. Successfully used consultative selling skills to identify opportunities, overcome objections, build relationships, and turn cold canvassing into sales. Organized and executed product presentations at various trade-shows, supermarkets, community events and expos to drive additional sales opportunities and promoted product benefits and value. Successfully resolved customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Consistently collaborated with team, provided hands-on training to new hires, communicated effectively to report results, and offered suggestions for improvements. • Exceeded expectations and goals for offering and up-selling complete Nestle portfolio. Consistently recognized as one of the top monthly sales representative based on call volume with over 300+ cold and follow-up calls weekly. • Southwestern Zone Leader with the highest customer satisfaction and customer retention rate of 96%. • Top contributor in aggressive sales activities which led to winning ‘Zone of the Year’ in 2013 & 2014. • Winner of ‘Game of Zones’ Cup Distribution Blitz and Winner of ‘Game of Zones’ Water Filtration Blitz.

Responsible for overall sales, commercial credit, B2B sales, and merchandise maintenance of department. Effectively managed multi-million dollar accounts. Grew existing business through in-store meetings, cold calling, and on-site visits. Collaborated with bid specialists and third-party vendors to negotiate pricing, terms of sales and service agreements. Consulted with businesses to supply accurate products and services. Attended monthly sales meetings and quarterly sales trainings. • Managed a portfolio 30+ accounts and $250000+ in sales. • Winner of District American Express Credit Card Competition for new commercial accounts. Exceeded goals by 35%. • Top contributor in helping team reach the distinction of Top Commercial Sales Department for 2 consecutive years. • Received Forklift & Reach Lift Operation Certification to proactively assist other departments. • Exceeded monthly and quarterly sales targets in all quarters by a minimum of 15%.

Technology sales of computer hardware and software solutions. Generated leads by cold calling local businesses, profiling clients, and effectively presenting marketing, advertising, and products to enhance the work place. Planned, organized, prioritized, and executed sales strategies to achieve established sales targets. Built relationships with key decision makers and developed solutions to meet customers’ needs. • Maintained an outstanding portfolio of 350+ clients. Increased customer retention by 35% by providing creative solutions, consistent customer outreach, effective communication and problem solving. • Consistently exceeded quarterly sales goal by 45%. Awarded ‘Sales Person of the Year’ in 2007. • Achieved 95% customer renewal and satisfaction by identifying needs, solving problems, and strengthening relationships. • Spearheaded territory expansion to include all West Coast including corporations, universities, and schools.

Companied with Empire Today, LLC & Carpet Wagon. Carpet, flooring and window covering business. Customer Service, measuring, ordering and inventory, scheduling, warranty fulfillment troubleshooting in every aspect of retail carpet sales. Leveraged negotiation skills to improve sales revenues and increase closing ratio. Performed outside sales, business to business sales, and door-to-door cold calling to capture new clients. Produced quality product presentations, proposals, and contracts. Assisted in training new sales associates in product knowledge and sales techniques. Provided mentorship and leadership to the sales team. Attended local seminars and conventions to enhance product knowledge and increase client-base. Managed and successfully executed multiple projects and assignments simultaneously. • Consistently exceeded sales goals with maintaining over $100k monthly. Awarded monthly sales manager honors consistently from 2004 – 2007. Earned Diamond Club honors. • Awarded ‘Rep of the Quarter’ honors in Q1 (2005), Q2 & Q3 (2006) for sales, services, and customer satisfaction excellence. Awarded ‘Rep of the Year’ (2006). • Increased commercial carpet sales volume by 120% over first two years.