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Service Tech and Sales 

Customer Service & Support

Enthusiastic and passion driven, I have over a decade of outdoor industry and personal experience that allows me to look at each challenge with multiple perspectives. With a creative and value-based mindset that is motivated by performing at my best, my drive for learning and improvement provide me with an optimistic outlook in challenging situations. My obsession with the outdoors compels me to pursue community and growth in the outdoor industry through innovation, observation, and culture.

•	Advanced service work on skis and snowboards
•	Interact with 20-50 customers per day, improving their experience through warm, friendly deminer, and  eagerness to answer questions
•	Supervise new employees and coach proper methods of service work and sales methods
•	Analyze product range and sales data to ensure stronger forecasting of products


•	Interact with 20-40 customers per day providing bike rentals and gear while encouraging confidence and enthusiasm 
•	Maintain mountain bike rental fleet – Service: suspension, drivetrain, brakes, and linkage. 
•	Engage customers with walk-in bike service request and fix issues to get customer back riding as soon as possible


Bike Tech & Rentals

•	Provided service work on bikes, skis, and snowboards
•	Assisted customers by addressing questions or concerns while providing meaningful product knowledge
•	Facilitated the sale of backstock and old inventory to improve inventory management 


Ski & Bike Tech and Sales    

•	Adapted ski production and facility demands to accommodate constant sales growth
•	Managed 3-8 employees, coordinating efficient, high quality production techniques, facility maintenance and safety, and overall staff motivation and satisfaction
•	Enhanced shop organization, cleanliness, and production machines to increase product quality
•	Constantly refined production time through improved production tools, techniques, and workflow 
•	Showcased product lines and designs through industry performance test and public demos 


Production Manager

•	Managed product & brand web pages, inventory, images, pricing and site organization
•	Improved product organization and website layout to ensure easy navigation
•	Assisted marketing team with social media and promotions



Data Tech

Brad Hall is a Service Tech and Sales at Powderhouse Ski & Snowboard in Bend, OR.

Brad Hall

Brad Hall

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