Manage order book for specialty channel and independent sales representatives. Work closely with allocations team to ensure timely processing of orders. Work closely with sales and credit team to ensure accounts are always updated with correct credit status and while monitoring control of order book. Communicate order status and order book reporting as relates to timing of order status including late or partial deliveries. Adjust order book as necessary based on availability, delays and/or other issues that may arise. Assist with new account onboarding to ensure all customer requirements are understood by and met by distribution center (i.e. Routing Guides) Process returns authorization and initiate credit memo requests in coordinate with accounts, reps and internal management.