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Experienced Operations Manager with a demonstrated history of working in the automotive industry. Skilled in Management, Sales, Customer Relations, Microsoft Office, Quickbooks, Excel, Event Planning and Hospitality Industry. Proven to be a critical thinker by exercising exceptional time management and organizational skills and demonstrates to be an effective leader with rapid problem solving abilities. Motivated and focused individual always seeking to grow, self-starter, a quick learner and willing to put in work. Looking for a position to apply these skills and to also further personal and professional development. 

-- Employee Management; Supervises 15+ employees and daily activities, set schedule for all operations and technicians, provide daily work orders, responsible for quality control inspections.
-- Sales; Conducts all sales quotes/job estimates, follow-up emails, price negotiations, invoicing, statements and accounts receivables.
-- Office Management; Implemented spreadsheets to track daily financial activity, improved preventative liability practices using Quickbooks, Numbers, and Microsoft Office, answered all phones and incoming email traffic. 
-- Effective team leader with ability to motivate staff on individual and team level. Tackles daily obstacles by thinking critically and utilizes team collaboration to achieve goals in a time efficient manner. 

Office & Operations Manager

-- Welcomed guests, established client relationships.
-- Directed phone calls and set all appointments.
-- Handled customer check-in’s and vehicle deliveries. 
-- Promoted rapidly to office and operations manager.

Receptionist & Guest Services 

While finishing my degree I worked as a fine dinning waitress. Required to provide excellent customer service while handling a large volume of customers. Responsible to maintain a professional level of service and work in a fast paced dynamic atmosphere.Exercised exceptional communicative skills with the ability to quickly establish friendly rapport with clientele and developed long-lasting relationships between clients. Gained fundamental sales experience by learning how to “up-sell” menu items to guests.

Fine Dinning Waitress 

Administrative assistant for 42 real estate agents. Duties included scheduling inspections and house viewings, answering phones, greeting guests, designing and printing business flyers for agents, data entry for all property listings, entering escrow into company account, collecting rent from clients, creating and organizing the realtor staff floor schedule, utilizing social media outlets such as twitter, Facebook, and craigslist to advertise property listings, and helping out realtors with projects when needed.


Administrative Assistant 

Aspen Groff is an Office & Operations Manager at Protective Film Solutions in ORANGE, CA.

Aspen Groff

Aspen Groff

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University of Colorado