Anneke Quintana

Provided strategic support for multiple team members. Demonstrate comprehensive knowledge and understanding of supervisory guidance. Managed a total of 11 subordinates and served as a role model and mentor to all employees, ensuring they followed the company's best practices. Reviewed team member errors coached and assisted teammates in resolving discrepancies, which immensely contributed in decreasing customer complaints and financial loss. Handling money by counting, balancing, distributing, opening, and closing registers and the store. Oversaw a range of administrative functions, such as answering incoming calls, addressing customer inquiries, generating reports, and managing various office files and records. Processed issues in a timely manner that increased the overall productivity and customer satisfaction. Consistently multi-tasking, operating office software, and fixing issues Managed risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements, and discounts. Manage stalking and receiving products inventory

Overseen operations of facility while managing 200 members. Ensuring a smooth running of an office on a day-to-day basis and may managed administrative or support staff. Tools Used: QuickBooks, and Excel Efficiently communicated and follow-up with General Manager, Coworkers, and Owners. Greeting guests, reacting to a high frequency of incoming phone calls, emails, and incoming mail from prospective clients. Updating and maintaining monthly revenue, KPI, and process all retail charges Manage all membership contracts, waivers expiring memberships/renewals, and expiring credit cards Track payments, failed payments, expiring credit cards and communicate with clients as necessary. Purchasing office supplies and equipment and maintaining proper stock levels. Maintained correspondents to Website, Yelp, and Google.

• Work directly with the VP to prepare memos, phone calls, orders and any executive office tasks • Responsible for training all new hires and up training existing employees • Update compliance procedures, documents and forms • Partner with Sales team to ensure all orders, averaging $65k+/month, are completed and filled properly • Manage all inventory including parts, accessories, and equipment • Manage parts & accessories search system upgrade i.e. R2, Goldmine, Smartsheets • Purchasing products, tracking orders, fulfillment of customers orders and internet reach of products

• Managed and motivated team of 6 direct reports • Hired all new staff and managed existing staff • Ensured operations were in accordance with USDA sanitation and safety standards within the kitchen • Performed administrative duties including scheduling, ordering supplies/food, and cash handling • Assisted in sourcing new vendors

• Resolved customer problems and created positive outcomes • Trained, managed, and motivated 13 direct reports • Managed risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements, and audit procedures • Exhibited a high degree of integrity, trustworthiness, and excellence in customer service by having a positive outlook every day, keeping promises, communicating well and maintaining an open-door policy • Collaborated with internal and external sources to develop effective solutions and enhancements by finding the root cause of the issue and recommending best course of action • Actively sought out opportunities for self-guided learning and growth