Summary
Activity
Work experience
Zero Energy Contracting
Project Manager | 04/2016 - 03/2018
• Actively worked with VP of Sales to ensure customer retention to help increase up-sell opportunities for sales team.
• Oversight and management of a 10 person outside sales team.
• Account manager for large vendors including multiple electrical, plumbing, roofing, and home performance companies.
• Front line of customer relations, acting as the face of the company through constant communication. Ability to multitask
handling upwards of 47-50 home projects at one time ranging in project value of $5,000 - $120,000.
• Personally schedule and oversee projects from start of installation to completion/funding. Funding Total: $10,947,000.00
• Creation of project budget and spending cap with intent to reach project margin goal of 40%.
• Escalated customer specialist. Directly handling customers that have been deemed escalated or difficult. Primary
objective to remedy relationship with customer or defuse and produce positive customer experience.
Oakley, Inc.
Demand Planner | 03/2015 - 04/2016
• Created and input the forecast for all Sun and RX eyewear throughout the Asian Pacific Regions including China, Japan, Taiwan, India, Korea, Australia, and other smaller sub regions.
• SKU level planning for +5,000 SKUs, representing 30% of Oakley revenue
• Utilizing SAP-APO planning tools to run statistical models and application to a project forecast for material production.
• Collaborating with Sales teams to develop and monitor monthly/seasonal/yearly forecasts at the “top-down” and
“bottom-up” levels.
• Created and fostered relationships with all departments including Sports Marketing, Product Development, New Product
Release, etc. to develop forecast plan considering active and future promotions, advertisement, and releases.
VANS
Ecommerce and Wholesale - Summer Intership | 06/2014 - 08/2014
• Worked closely with in both the Ecommerce and Wholesale departments.
• The program consisted of a project of which I compared and contrasted VANS current Ecommerce tactics with
competitive and noncompetitive brands alike, with the goal to identify and implement the strongest Ecommerce tactics
currently implemented.
• Gained knowledge to improve VANS previous foundation within the topics of Omni-channel implementation, Imagery
and Brand Consistency, Store Locator Functionality, etc.
• Created and presented a 15- 20 min. presentation to 50 Managing employees, including the VF President of Action
Sports and more.
Nike, Inc.
Athlete (Sales Associate) | 05/2013 - 08/2013
• Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product.
• Responsible for building the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.
• Serve as a product knowledge resource for consumers and entry-level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
• Assist Leads, Senior Associates, and Managers in training entry level associates
Quiksilver
Retail Department - Summer Internship | 05/2013 - 08/2013
• Daily Work consisted of marketing research of products and competitors to analyze and create price points to relay to office employees to better leverage brands; Roxy, DC, and Quiksilver.
• Worked closely on a team with other interns, correspond with one another to accomplish our tasks effectively and efficiently as well as relay information with numerous full time employees.
Education history
Chapman University
BA | 2011 - 2015
City University
| 2013 - 2014
