Provide exemplary customer service, both over the phone, through virtual chat and e-mail. Analyze consumer trends to mitigate returns and increase revenue. Researched and implemented a return structure to reduce negative Amazon reviews. Work closely with the e-commerce manager to analyze return data and add key specifications to the site in order to increase sales and reduce returns. All of this has reduced the return rate by 7%. • Provide outstanding customer service and technical support by managing up to 60 inbound calls, responding to live chats, e-mails and questions on the Amazon platform. This has contributed to a 40% growth in sales over the last year. • Process Amazon returns in a timely manner to decrease A to Z claims by 37%. This has helped to reduce the number of negative reviews which have had an adverse effect on our Amazon presence. • Initiated a change in the processing and handling of replacement parts. This resulted in a reduction of small package freight costs by 20%. • Work with the development team to translate consumer feedback into action. Improved product specifications, made unique attributes more visible and highlighted the function of it for better understanding various e-comm platforms.

Organized and launched the business from the ground up. Formed an LLC, and organized all documentation, the tax information, EDD filings and Health Department permitting. Built my restaurant space, by converting a shipping container into a fast casual dining experience. Developed company branding and menu; hired staff; installed the POS system; performed bookkeeping and payroll; and dealt with staffing issues and scheduling. Involved in daily food preparation, maintained an A rating from the Health Department Standards and interfaced with customers as owner and operator. I worked closely with the investors of the food hall to build and bring the entire food hall to completion. • Interviewed, hired, trained and instilled the vision and company ethos in the staff. The end product was a cohesive, singularly focused team that produced a fantastic experience both in the work place and for our guests. • Provided leadership and guidance to the team. • Developed and implemented marketing initiatives to grow the businesses. • Created and maintained a social media presence. • Ran, maintained payroll and time cards. • Ensured that food was properly handled according to health and safety requirements. • Prepared food and goods on a daily basis to ensure quality was delivered to our customers. • Proactively communicated and implemented marketing initiatives to grow the business. • Managed inventory so that we were always stocked and rotated on a FIFO system. • Developed systems for safety and optimized productivity. • Setup vendors, also paid all invoice and captured the data for my accountant. • Worked from open to close everyday to make the business a success by providing outstanding customer service, producing quality food, maintaining a clean and sanitary environment. • Dealt with all aspects that made the business functions and delivered an awesome experience.