Summary
Activity
Work experience
Nidecker North America
Marketing Coordinator | 06/2022 - Current
Marketing coordination for Jones Snowboards, Yes Snowboards, and Now Bindings
In house graphic designer
Manage team orders
Create and manage all Amazon listings, storefronts, A+ listings
Hire models and assist in executing studio photo shoots
Assist in planning and executing global sales meeting
Create digital assets for ENDVR
Hybrid position
Dawn Patrol Designs
Freelance Graphic Designer | 04/2019 - Current
Design print and digital marketing materials including advertising pieces, social media posts, and logos for company branding
Brand marketing
SEO
Email Campaigns
Social Media Presence
Brand Content Organization and Implementation
Jones Snowboard, Yes Snowboards, Now Bindings
Customer Service Representative | 09/2019 - 07/2022
The only CSR representing all three brands simultaneously through our Contact Us page, Website Live Chat, Phone Customer Service, YOTPO Web Questions, Social Media Inquiries, and Email.
In person and remote.
Deep knowledge of snowboards, bindings, split boards, back country gear and safety, sizing and basic repairs. Anything the customer needs to know, I find out.
Responsible for our Pro Program inquiries and applications.
Problem solving D2C orders and inventory including inventory transfers, web issues, syncing systems, returns, etc.
Provide customers with spare parts delivery in a timely matter, even while being remote.
Positive brand recognition with the highest level of customer service, resulting in customers for life.
4.5/5 CS rating over with over 14,500 emails answered in 8 months and an average of 23 hour response time.
In house inventory counts
In 2019, we exceeded our D2C sales goals. In 2020, we are 98% on our way to our sales goal by mid-Dec (end of year ends March 31).
Stand Creative Studio
Marketing Manager, Sales, Graphic and Web Designer | 06/2018 - 04/2019
• Designed print and digital advertising and branding for 30+ clients
• Started and maintained three social media platforms, including creating all content
• Determined 200+ SEO keywords for each client and created website copy around SEO strategies
• Wrote all proposals for potential clients
• Gained 20% more clients in 6 months with 80% being retainer clients
• Responsible for project management timelines for all design work
• Hire contracted photographers to develop look and feel of clients company
10 Barrel Brewing Co
Event Planner, Brand Ambassador, New Employee Trainer, Tour Guide | 02/2016 - 06/2018
• Utilize 4 social media platforms to advertise upcoming events
• Contribute ideas and create content for the marketing department
• Dedication to learning the extensive knowledge of the brewing process
• Educate and entertain groups of up to 30 people
• Collaborate with Events Manager and Pub Events Coordinator in fully planning, preparing, and executing events with up to 4,500 in attendance, while managing travel schedules and overlapping/divided event resources
• Decide which vendors and bands to book, while being key
contact with prompt and professional communication
• Raised $31,350 in prizes for company events
• Connect with 48 local “Charity of the Month” across four 10 Barrel pub locations
• Trained 42 new employees over two years, with 10% being
promoted to manager positions
• Perform highest level of customer service shown by my 97% positive rating on our customer feedback, which results in high retention rates, positive brand recognition, and maintained professional relationships
• Manage my responsibilities so I am able to implement teamwork and leadership skills to help fellow coworkers, resulting in an overall positive brand experience
Education history
Oregon State University
Bachelors | 2017 - 2019
