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SKILLS

Driven Account Manager with 10 years of client relationship
management and large scale B2B/DTC sales expertise.
Knowlegeable in Supply Chain and Omni Channel strategic
development. Cross-functional leader with high-level business
acumen combined with strong command of Operations
Management. Superior contract negotiation skills. Extensive
ERP & SaaS experience amongst several platforms: Oracle,
NetSuite, Microsoft Office, WebTech and AMT. Thriving off of
challenges is a personal motivator. Able to apply proficiency,
provide motivating leadership and solutions to a fast-paced
company.

Primary Accounts: Target & Michaels. Secondary: Tailored Brands & Meijer's.
Brands Manufactured: FAO Schwarz, Sharper Image, Discovery (kids), Hammer & Axe, and
Black Series.
Worked with all department to ensure client was provided all needed information to sell,
setup and ship items purchased from our brands.
Worked closely with Target's Retail Consulting Firm for all account needs. (Item sales, setup,
providing all Retailer's .com needs, international invoices, routing, etc.)
Formed strong relationships between retailers, buyers and sales team to provide best
manufactures' experience with brand knowledge and management for 5 you & home good
brads.
Supported B2B sales with Omni-channel retail strategy.
Deadlines for product assets & item setup after working with product development and
management (domestic and international teams) met consistently resulting in average of 99%
scorecard.
Reviewed all vendor guides to ensure no chargebacks were given when sending samples, PO
shipping labels, Routing within retailer deadline, and several requirements.
Owned the process of sending updated Target open orders , PO revisions, programs to
international team in Asia to be the lifeline between overseas production & shipping changes
with Target team.
Managed projects with product development team to ensure necessary items were
completed via quality assurance, factory audits, needed items for SKU setup internally and
vendor required.
Worked with several SaaS programs and programs to reach all client and company needs
with programs such as: NetSuite, GT Nexus, Extensiv, Salsify, UL-WERCsmart, SPS
Commerce, and Microsoft Office 360 (Extensive Excel usage with Pivot Tables & VLOOKUP).

B2B Operations Account Manager (eCommerce & Retail Operations)

Highlighted accounts: Disney Global, Fashion Nova, Belk, Belk Outlets, Forever 21, Amazon, Game Stop, Universal, Burlington Coat
Factory, Tillys, Zumiez and Coca Cola.
Maintain up-front presence to assist with clients during day- to day business as primary point of contact.
Grew revenue through for new and existing client base. Translated customer requirements into workable features for over 85
customers, handling 150-200 orders on average.
Evaluated potential risks and developed actionable timeline strategies to distribute order information for production; both import and domestic.
Efficient in Full Circle, WebTech, and AMT.
Orchestrated between several departments (Sales, Production, Accounting, Logistics, Licensing, Pre-production, Art, costing and warehouse) in order to execute all pieces into successful shipments.
Worked amongst over 100 licenses in apparel including Disney, Marvel, and Star Wars.
Crucial element in growing the Disney Global Account to $1.8 million before quarter 2 end.

Account Manager (eCommerce & Retail Operations)

Processed purchase orders for high volume orders during the height of the pandemic.
Worked as a hub between multiple departments to successfully execute shipments. (Logistics, warehouse, production, and accounting departments)
Led account managers through training, business development, and day to day management.
Optimized shipping procedures to increase shipping output from 44 pallets of finished product to 150-200 pallets of finished
goods per day.
Streamlined new relationships with production facilities to develop cost effective, and efficient output of product.
Worked with upper management to develop company SOPs for all account manager practices.
Worked with the Director of Production to develop efficiency in production practices and accountability.

Account Manager

Account manager for over 15 companies working closely to provide full turn key solutions with extension if service in distribution,
fulfillment and sourcing.
Use of quickbooks daily for invoicing and purchase orders.
Accounts payable/receivable.
Coordinated with co packers of shipping and receiving all components for production along with execution of production once
complete with all quality control and quality assurance requirements.
Vetted and met with vendors, co packers, and clients to pursue further business.
Coordinated inventory, kitting and fulfillment projects and scheduling directly to the warehouse.
Created templates for clients for each distributor with their requirements with packing slips, labels, bills of ladings, and shipping
documents.
Assisted in conducting interviews for potential candidates.

eCommerce Related
Maintain Shopify website by updating product information and inventory
Oversee Inventory allocation for all Marketplaces & 3rd Party Applications. including Wayfair.com, Amazon, Skubana, Channel
Advisor, Stitch Labs, Shopify
Update creative on site and other marketing features.
Customer service- amazon, shopify, ebay, walmart.com, houzz, jet.com, international customers. Problem solving with UPS, wrong
orders, answered phones.
Create & modify domestic and international orders through Ship Station and UPS.
Update Social Media accounts with creative
Manage social media and marketing calendars to ensure constant brand messaging.
Recruiting influencers for social media, such as "The Hutch Oven, " "The Dirty Cookie, " "Brookies Cookies" and many more.
Manage Affiliate Marketing Network (Pepperjam) by uploading creative and messaging deals and offers to affiliates
Work with 3rd parties to manage social ads and Amazon Ads.
Office Management
Human resource tasks and development- working with Paychex to add new employees, maintain account, and retrieve employee
documents. Open accounts with indeed.com & zip recruiter to recruit new employees. Phone screenings, scheduled in person
interview with successful hires.
Bake for photoshoots, stylize photoshoots, shop for shoot props.
Set up and host booths and displays for desserts shows
Open boxed inventory- their returned items had been sitting on the shelves taking up room. Started advertising and have
successfully have sold thousands in (cash) revenue.

eCommerce Coordinator & Office Manager

Amy Kaldas is a B2B Operations Account Manager (eCommerce & Retail Operations) at Merchsource LLC in Tustin , CA.

Amy Kaldas

Amy Kaldas

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