• Lead execution of payroll management and paycheck processing procedures including accurate data maintenance; balancing, reconciliation and adjustments; and accrual tracking • Produce reports necessary for payroll operations and accounting records • Provide information and assistance regarding payroll, compensation and benefits, taxes, labor and policies and procedures to management, employees and external stakeholders • Identify, recommend and track progress on opportunities to improve efficiency of processes

• Managed client billing and payment follow up • Maintained organized and accurate filing system of customers’ DMV transaction records • Provided consistent communication of customer transaction statuses • Addressed customer needs, questions and concerns in a courteous, timely manner • Answered and appropriately routed all calls

• Managed boutique inventory, including monitoring quantities, stocking merchandise and ordering items from various distributors using various online purchasing systems • Verified, reviewed and reconciled daily transactions • Accurately handled cash, check and credit payments and balanced cash drawer • Addressed customer needs, questions and concerns—including processing phone orders and assistance selecting items— in a courteous, timely manner