Allison Dudley

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Allison Dudley

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Implementation Coordinator
Waves | United States

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Industries

Lifestyle
Bike
Golf
Dive
Creative Agencies
Fashion
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Work experience

Pacific Manufacturing logo

Pacific Manufacturing

Operations & Sales Coordinator | 10/2021 - Current

- Production Coordinator ? Head of production and operations managing a portfolio of over 300 contractual manufacturing and wholesale customers ? Plan, release, schedule, and track manufacturing work orders from inception at order entry to completion of production using ERP and scheduling systems ? Provide strategic support for the successful delivery of the global and regional shipments ? Maintain shipping deadlines for sample and bulk production ? Support strategy plans for Marketing and Sales Operations - Accounting Coordinator ? Oversee A/P and A/R functions for national and international customers ? Invoices, processing payment, paying out vendors, end of month close ? Analyze sales, returns, discounts, and sell through rates for wholesale and retail ? Create end of month and mid month financial statements for review ? Reduce the overall past due (and bad debt) balances ? Research unapplied cash and missing payments ? Email and call commercial customers regarding aged account receivable invoices ? Record information daily regarding collection status in the AR platform ? Post customer payments received via check, wire, ACH and credit card - Customer Service Manager ? Seek out new opportunities for CX improvement and generate KPI standards for the department ? Resolve all customer service inquiries via chat, email, Amazon, social media and phone calls with a focus on risk mitigation and client experience ? Document and update support tickets appropriately - Ecommerce Integration Lead ? Review imports/exports and order automation logs to resolve outstanding errors ? Produce external email campaigns through Nuorder and Klaviyo ? Implement automatic discount and automations for discounts, bogo, and gifts with purchase ? Manage all ecommerce platforms and generate reports for sales, site traffic and transactions ? Fluent with each retailer Vendor sites and Routing Guides ? Set up and integrate b2c and b2b platforms ? NuOrder, FAIRE, A2000, Judge.me, Bundles, Hopp'n, Mirakl, Amazon ? Monitor performance of sales, inventory and margin targets through independent analysis ? Build and distribute cost sheets for contractual manufacturing customers ? Maintain a detailed work-in-progress log that is available for all team members to review ? Generate the inventory management review report for all brands to forecast inventory ? Periodically reviewing and updating existing listings & content to ensure that listings are accurate, compliant, and optimized for our Amazon storefront ? Creation of new listings/ASINS ? General management of fulfillment strategies & shipment scheduling for FBM shipments. ? Coordinating with marketing in the execution, monitoring, tracking, and optimization of promo and seasonal campaigns and launches.
Vacasa logo

Vacasa

Onboarding Coordinator | 05/2023 - Current

Manage the entire onboarding process of a rotating portfolio of homes, from submission of a signed contract through going public on the Vacasa website, including collection of information from homeowners and coordination of all required steps.
REAL Watersports logo

REAL Watersports

Customer Service and Web Sales Associate | 03/2021 - 10/2021

? Resolved customer disputes with the correct resolution code and error-free ? Maintained high-quality scores in chargeback resolution ? Provided exceptional customer service to cardholders by answering incoming calls, handling disputes, and contacting merchants to come up with resolutions to the dispute ? Supported new hires in their training and coaching in order to enhance their knowledge and skills ? Consistently achieved department goals by maintaining and exceeding quality scores ? Researched disputes by locating necessary backup documentation, including electronic signatures, detailed sales receipts, and shipping invoices
Dare County Public Schools logo

Dare County Public Schools

Media and Technology Facilitator | 02/2021 - 04/2021

? Facilitate STEM engagement across the school through the implementation of hands-on activities. ? Track and input data for students test scores and education programs ? Follow state standards and school policy for student curriculum ? Adhere to a budget for STEM programming while tracking inventory and expenditures
Learning Undefeated logo

Learning Undefeated

Education Program Coordinator | 08/2019 - 02/2021

? Educate students in a mobile lab setting about STEM careers and pathways through hands on activities ? Recruit and interview candidates to expand the AmeriCorps Internship program ? Provide training for teachers and school staff to help promote teacher efficacy for a virtual learning platform as well as in-person learning ? Organize and coordinate school visits and events
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