Allison Dudley

Allison Dudley
Implementation Coordinator
Waves | United States
Skills
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Interests
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Work experience
Pacific Manufacturing
Operations & Sales Coordinator | 10/2021 - Current
- Production Coordinator
? Head of production and operations managing a portfolio of over 300 contractual manufacturing
and wholesale customers
? Plan, release, schedule, and track manufacturing work orders from inception at order entry to completion of production using ERP and scheduling systems
? Provide strategic support for the successful delivery of the global and regional shipments
? Maintain shipping deadlines for sample and bulk production
? Support strategy plans for Marketing and Sales Operations
- Accounting Coordinator
? Oversee A/P and A/R functions for national and international customers
? Invoices, processing payment, paying out vendors, end of month close
? Analyze sales, returns, discounts, and sell through rates for wholesale and retail
? Create end of month and mid month financial statements for review
? Reduce the overall past due (and bad debt) balances
? Research unapplied cash and missing payments
? Email and call commercial customers regarding aged account receivable invoices
? Record information daily regarding collection status in the AR platform
? Post customer payments received via check, wire, ACH and credit card
- Customer Service Manager
? Seek out new opportunities for CX improvement and generate KPI standards for the department
? Resolve all customer service inquiries via chat, email, Amazon, social media and phone calls with a focus on risk mitigation and client experience
? Document and update support tickets appropriately
- Ecommerce Integration Lead
? Review imports/exports and order automation logs to resolve outstanding errors
? Produce external email campaigns through Nuorder and Klaviyo
? Implement automatic discount and automations for discounts, bogo, and gifts with purchase
? Manage all ecommerce platforms and generate reports for sales, site traffic and transactions
? Fluent with each retailer Vendor sites and Routing Guides
? Set up and integrate b2c and b2b platforms
? NuOrder, FAIRE, A2000, Judge.me, Bundles, Hopp'n, Mirakl, Amazon
? Monitor performance of sales, inventory and margin targets through independent analysis
? Build and distribute cost sheets for contractual manufacturing customers
? Maintain a detailed work-in-progress log that is available for all team members to review
? Generate the inventory management review report for all brands to forecast inventory
? Periodically reviewing and updating existing listings & content to ensure that listings are
accurate, compliant, and optimized for our Amazon storefront
? Creation of new listings/ASINS
? General management of fulfillment strategies & shipment scheduling for FBM shipments.
? Coordinating with marketing in the execution, monitoring, tracking, and optimization of promo
and seasonal campaigns and launches.
Vacasa
Onboarding Coordinator | 05/2023 - Current
Manage the entire onboarding process of a rotating portfolio of homes, from submission of a signed contract through going public on the Vacasa website, including collection of information from homeowners and coordination of all required steps.
REAL Watersports
Customer Service and Web Sales Associate | 03/2021 - 10/2021
? Resolved customer disputes with the correct resolution code and error-free
? Maintained high-quality scores in chargeback resolution
? Provided exceptional customer service to cardholders by answering incoming calls, handling disputes, and contacting merchants to come up with resolutions to the dispute
? Supported new hires in their training and coaching in order to enhance their knowledge and skills
? Consistently achieved department goals by maintaining and exceeding quality scores
? Researched disputes by locating necessary backup documentation, including electronic signatures,
detailed sales receipts, and shipping invoices
Dare County Public Schools
Media and Technology Facilitator | 02/2021 - 04/2021
? Facilitate STEM engagement across the school through the implementation of hands-on activities.
? Track and input data for students test scores and education programs
? Follow state standards and school policy for student curriculum
? Adhere to a budget for STEM programming while tracking inventory and expenditures
Learning Undefeated
Education Program Coordinator | 08/2019 - 02/2021
? Educate students in a mobile lab setting about STEM careers and pathways through hands on activities
? Recruit and interview candidates to expand the AmeriCorps Internship program
? Provide training for teachers and school staff to help promote teacher efficacy for a virtual learning
platform as well as in-person learning
? Organize and coordinate school visits and events