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Implementation Coordinator

Administration & Clerical

Impassioned financial operations professional with a record of increasing organizational efficiency by leveraging
prior experiences in team dynamics and natural systems. Technically competent with accounting information
systems and demonstrates excellent attention to detail and leadership skills. A self-starter skilled in time
management, collaboration, leadership and project management. Passionate about sharing knowledge and
working with team members.

-   Production Coordinator
?   Head of production and operations managing a portfolio of over 300 contractual manufacturing
and wholesale customers
?   Plan, release, schedule, and track manufacturing work orders from inception at order entry to completion of production using ERP and scheduling systems
?   Provide strategic support for the successful delivery of the global and regional shipments
?   Maintain shipping deadlines for sample and bulk production
?   Support strategy plans for Marketing and Sales Operations
- Accounting Coordinator
?   Oversee A/P and A/R functions for national and international customers
?   Invoices, processing payment, paying out vendors, end of month close
?   Analyze sales, returns, discounts, and sell through rates for wholesale and retail
?   Create end of month and mid month financial statements for review
?   Reduce the overall past due (and bad debt) balances
?   Research unapplied cash and missing payments
?   Email and call commercial customers regarding aged account receivable invoices
?   Record information daily regarding collection status in the AR platform
?   Post customer payments received via check, wire, ACH and credit card
- Customer Service Manager
?   Seek out new opportunities for CX improvement and generate KPI standards for the department
?   Resolve all customer service inquiries via chat, email, Amazon, social media and phone calls with a focus on risk mitigation and client experience
?   Document and update support tickets appropriately
- Ecommerce Integration Lead
?   Review imports/exports and order automation logs to resolve outstanding errors
?   Produce external email campaigns through Nuorder and Klaviyo
?   Implement automatic discount and automations for discounts, bogo, and gifts with purchase
?   Manage all ecommerce platforms and generate reports for sales, site traffic and transactions
?   Fluent with each retailer Vendor sites and Routing Guides
?   Set up and integrate b2c and b2b platforms
?   NuOrder, FAIRE, A2000, Judge.me, Bundles, Hopp'n, Mirakl, Amazon
?   Monitor performance of sales, inventory and margin targets through independent analysis
?   Build and distribute cost sheets for contractual manufacturing customers


?   Maintain a detailed work-in-progress log that is available for all team members to review
?   Generate the inventory management review report for all brands to forecast inventory
?	Periodically reviewing and updating existing listings & content to ensure that listings are
accurate, compliant, and optimized for our Amazon storefront
?   Creation of new listings/ASINS
?   General management of fulfillment strategies & shipment scheduling for FBM shipments.
?   Coordinating with marketing in the execution, monitoring, tracking, and optimization of promo
and seasonal campaigns and launches.

Operations & Sales Coordinator

Manage the entire onboarding process of a rotating portfolio of homes, from submission of a signed contract through going public on the Vacasa website, including collection of information from homeowners and coordination of all required steps.

Onboarding Coordinator

?   Resolved customer disputes with the correct resolution code and error-free
?   Maintained high-quality scores in chargeback resolution
?   Provided exceptional customer service to cardholders by answering incoming calls, handling disputes, and contacting merchants to come up with resolutions to the dispute
?   Supported new hires in their training and coaching in order to enhance their knowledge and skills
?   Consistently achieved department goals by maintaining and exceeding quality scores
?   Researched disputes by locating necessary backup documentation, including electronic signatures,
detailed sales receipts, and shipping invoices

Customer Service and Web Sales Associate

?   Facilitate STEM engagement across the school through the implementation of hands-on activities.
?   Track and input data for students test scores and education programs
?   Follow state standards and school policy for student curriculum
?   Adhere to a budget for STEM programming while tracking inventory and expenditures

Media and Technology Facilitator

?   Educate students in a mobile lab setting about STEM careers and pathways through hands on activities
?   Recruit and interview candidates to expand the AmeriCorps Internship program
?   Provide training for teachers and school staff to help promote teacher efficacy for a virtual learning
platform as well as in-person learning
?   Organize and coordinate school visits and events

Education Program Coordinator

Allison Dudley is an Implementation Coordinator at Pacific Manufacturing in Waves, NC.

Allison Dudley

Allison Dudley

Allison Dudley

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