Alison Truax

Analyze stock and regularly merchandise the website, participate in seasonal buys, coordinate product and style seasonal and supplemental photo shoots for web, support daily operations for E-commerce and provide customer support.

Supported day-to-day operations for Ecommerce, monitored order processing and assisted with trouble shooting issues and communicating details to the fulfillment team, maintained a high standard of customer service and streamlined CS processes to improve the client experience.

Responded to general email and phone communication, coordinated travel and internal events for staff, assisted E-commerce team with data entry and customer service needs.

Worked with clients including Refinery 29, RVCA and MinkPink, performed styling pulls and assisted in planning of looks & locations for photo shoots, organized and inventoried clothing and accessories, assisted in styling models and assuring that clothing was properly photographed & maintained

Recruited, trained and supervised 30+ team members, communicated with patrons to ensure the swift resolution of customer issues and preserve loyalty and satisfaction, kept an organized calendar of events and programs, planned events, managed program budget and enacted cost recovery and revenue boosting strategies, designed promotional materials for print and web

assisted the editor and styling team at editorial photo shoots, copy edited all article content on a deadline to prevent errors in print, contributed original web content via blogging, inventoried and organized incoming & outgoing samples

Supported development, vintage, production and sales teams in order to gain hands-on experience cross-departmentally, sourced vintage garments via online retailers, vintage dealers, rag houses and in-house stock, prepared garments for shipment, organized and inventoried stock to provide an accurate asset record