* Register fans for Compadres Fan Rewards and Compadres Kids Rewards during home games
* Distribute awards during home games and answer any inquiries regarding how to pick up any rewards, where and how to redeem points and how to use the MLB app
* Gained full understanding of the Compadres Fan Rewards program to be able to explain to fans how the program works and what benefits can be gained from the program
* Troubleshoot MLB app problems for fans when picking up rewards
* Respond to guest questions, complaints, concerns while maintaining a professional and polite manner
* Assistance provided to Spanish speakers by translating any concerns over to upper management or by answering any questions/concerns they might have
* Provide customer service to all fans assuring that the process goes smooth and well

Fan Programs Representative

* Worked in a fast-paced environment while at the same time making sure all customers were being attended
* Gained Nike and product knowledge to be able to provide the customer with the best product
* Assisted in executing daily retail operations to ensure premium service
* Provided customers with an exceptional experience in store by answering and questions or concerns they might have had
* Cashier and mobile checkout experience; helped with returns and pickup orders
* Used mobile devices to search items in stock, check back stock, stock items in the store and process orders as well

Sales Athlete

* Promoted Waldo Photos by handing out fliers and business cards to all parents and athletes arriving for the soccer tournament
* Answered any questions that families had on how Waldo Photos worked and what Waldo Photos consisted of
* Provided event operations support to onsite manager by providing instructions to all photographers throughout the tournament and providing customer service at the booth
* Uploaded videos/documents onto Waldo Photos database making sure all pictures were distributed on time and in an effective manner

Athletic Event Coordinator/Ambassador

* Set up all equipment such as tents, benches, tables, and chairs at all 21 fields and took apart all equipment each day after the last game
* Field Ops: Responsible for retrieving soccer balls, checked, and replaced hydration for all 21 fields throughout the day, assisted referees with any field maintenance, provided transportation to and from fields to elderly visitors, maintained all performance centers stocked
* Performance Centers (PC): Stocked all PC stations when running low with fruit, water and Powerade refreshments. Made sure all youth soccer players were informed there were PC stations all around the fields to keep players hydrated throughout the day.

PROJECT BASED EXPERIENCE

Event Operations Staff

Alina Nunez is a Fan Programs Representative at San Diego Padres in San Diego, CA.

Alina Nunez

Alina Nunez

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