? Responsible for maintaining daily operations of a high volume inbound call center covering multiple resorts and lines of business. ? Senior Staff Member as Closing Supervisor. ? Support agents through telephone, email, and multiple chat platforms (Push2Chat, Slack, Skype, & Microsoft Teams). ? Timely response required for guest phone calls and emails daily. ? Production and analysis of payments, metrics, and other administrative and operations reports. ? QC reporting and Analysis for all sales divisions in summit county reservations. ? Assist with coverage and support as needed. ? Maintain email inboxes for all summit county reservations departments. ? Trainer for new vacation travel consultants in the Sales Champion Involvement Program.

Responsible for lodging reservation sales and enrolling guests in accommodations, ski and ride lessons, equipment rentals, ski lift tickets, transportation, and coordinating vacation experiences of a lifetime. ? Responsible for receiving inbound calls from guests interested in vacationing at Keystone and Breckenridge Resorts. ? Regularly achieved and exceeded sales goals.