Successfully troubleshoot, diagnose, and repair broken devices with the goal of repairing customer relationships. Run extensive post-diagnostic programs on devices after repairs are complete, in order to make sure repaired devices meet Apple standards. Knowledge of Apple repair chain and operation procedures in order to provide customers personalized insight and solutions.

Navigated unique and challenging customer situations in order to find solutions to technical problems. Educated customers on Apple services and the features of many different Apple products. Provided a welcoming, understanding, and empathetic customer experience while oftentimes having difficult and emotional customer conversations.

Uncovered customer needs and provide specialized, timely, and unique solutions to complex problems. Set up appointments for customers through Genius Bar to provide further technical support through troubleshooting. Supported with back of the house operations and deliver sellable products to customers in a timely manner on the sales floor.

*Led and motivated a team of sales associates to successfully hit weekly projections and daily sales goals. *Recruited, coached, and developed a winning team, training associates to maximize first class customer service standards and meet daily store objectives.

*Provided a pleasant and welcoming store environment through excellent customer service and attention to detail. *Managed staff through leadership meetings, consistent follow-up, and positive reinforcement. *Coordinated events outside of the store with other Fresno businesses and within the community. *Created graphic design flyers and displays for the store as well as marketing materials. *Curated the store Instagram for promotional posts and helped with content creation.