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Technical Expert

Specialist & Consultant

Freelance photographer, marketing professional, and motivated creative, with 7+ years of experience in sales, customer service, and interpersonal relationships.  Seeking a position in marketing, social media, content creation, business development.

Proficient in the utility of digital and traditional marketing channels and methods. I specialize in problem solving, and I enjoy seeing the life cycle of innovative ideas and projects that I'm involved with grow.

I recently completed the Google Digital Marketing & E-Commerce Certificate Program - a series of intensive but fun courses that cover the intricacies of digital marketing & e-commerce.

Successfully troubleshoot, diagnose, and repair broken devices
with the goal of repairing customer relationships.
Run extensive post-diagnostic programs on devices after repairs
are complete, in order to make sure repaired devices meet
Apple standards.
Knowledge of Apple repair chain and operation procedures in
order to provide customers personalized insight and solutions.

Navigated unique and challenging customer situations in order to
find solutions to technical problems.
Educated customers on Apple services and the features of many
different Apple products.
Provided a welcoming, understanding, and empathetic customer
experience while oftentimes having difficult and emotional
customer conversations.

Technical Specialist

Uncovered customer needs and provide specialized, timely, and
unique solutions to complex problems.
Set up appointments for customers through Genius Bar to provide
further technical support through troubleshooting.
Supported with back of the house operations and deliver sellable
products to customers in a timely manner on the sales floor.

Product Zone Specialist

*Led and motivated a team of sales associates to successfully hit weekly projections and daily sales goals.
*Recruited, coached, and developed a winning team, training associates to maximize first class customer service standards and meet daily store objectives.

Floor Supervisor

*Assisted with inventory management and product sorting in order to attain accurate store inventory.
*Assisted in buying and selling product and merchandise for buyer visits.
*Designed and managed a store website for Scraps Shoppe (scrapsshoppe.com).
*Assisted at the store as well as at trade shows selling merchandise.

Sales and Marketing Intern

*Provided a pleasant and welcoming store environment through excellent customer service and attention to detail.
*Managed staff through leadership meetings, consistent follow-up, and positive reinforcement.
*Coordinated events outside of the store with other Fresno businesses and within the community.
*Created graphic design flyers and displays for the store as well as marketing materials.
*Curated the store Instagram for promotional posts and helped with content creation.

*Engaged customers with a friendly and memorable shopping experience by catering to their specific needs while providing outstanding customer service.
*Rang up customers and fulfilled basic cashier operations. 
*Counted and assisted other associates in the process of yearly inventory.
*Replenish stock as well as keep the stockroom organized and easily accessible.

Sales Associate

Alex Gutierrez is a Technical Expert at Apple in Fresno, CA. View their experience, skills and work history on Malakye — the professional network for…

Alex Gutierrez — Technical Expert at Apple — Fresno, CA

Alex Gutierrez

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