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Career Objective: To obtain a challenging position as an Apple Macintosh / iOS / PC Technical Support Specialist that has the potential for growth.

Duties: Day to day Macintosh Operations for the NBC/Universal Lot Buildings: 1440, 1360, 1320, 1280, & 2160. Macintosh Support for the following Departments: NBC DOT COM, Photo Group, TV Entertainment,  TV Distribution, Design & Multi-media. Casper Server support and all user updates. Enroll and inventory each new Mac system in Casper. Enable FileVault on all Mac Laptops and register in Casper. Complete Macintosh and PC builds: System OS, Applications, Proxies Settings, DNA Settings, Printers Drivers, and any misc software installs. VMware support with Windows 7 image for all Macintosh roll outs. Wireless device set up's and roll outs for end users. iPhone, BlackBerry, Samsung, iPad, & Windows Tablets. Support for all iOS systems on all Apple Device's and with Mac OS. Work closely with Executive Support with all Mac installs and roll outs. Worked a few live shows with NBC DOT COM group. Configuring conference rooms for use with many users at one time during live show broadcast.

IT Systems Specialist: Technical Support Analyst Level 2 Support, Apple Macintosh, iOS, & PC Technical Support.

Duties: Complete support and deployment of all new Apple Macintosh Systems & PC computers. Supported Design, Photo Studio, Design Apparel, Sports Marketing, Retail & Sales Departments. Converted PC users to Macintosh with complete back up & install on new Macintosh system. Configured, install all graphic software & misc programs. Trouble shooting for all hardware and software, Macintosh / PC systems with fix and repair solutions. Re-imaged both Macintosh & PC systems for new hires. Traveling support for Sales Meetings & Sports Marketing events. Supported Video Conferencing set up's for Italy, Japan, Brazil, & Cincinnati Corp Offices. Supported all in house Xerox Docu-Color Printers with fix and repair solutions. Inventoried all Macintosh & PC systems with asset tags system. Tracked all work through HEAT ticketing system.

IT Systems Specialist for Oakley, which consisted of Apple Macintosh & PC Technical Support.

Duties: Complete support of both Fox Racing locations in Newport Beach. Manage IT contractors. Deployment of all new Dell PC’s and Apple Macintosh Systems. Configure and installed all graphic software & programs. Trouble shooting for all PC / Macintosh hardware and software problems with fix and repair solutions. Supported Video Conferencing set up with Morgan Hill Corporate Office. Managed Voice Over IP phone system. Also supported all in house HP printers with fix and repair solutions. Managed user back up servers. Tracked all work through ticketing system. Worked very close with IT group in Morgan Hill, Ca.

IT Systems Specialist for Hurley, which consisted PC & Macintosh Support.

IT Systems Administrator Manager for Fox Racing Newport Beach, which consists PC, Macintosh, & Server Support.

Duties: Working The Genius Bar and The Genius Repair Room for the Apple Retail Brea Store. Provide Technical support for walk up customers. Fix and Repair’s on PowerMac G3’s, G4’s & G5’s. Test, find problems, and collect all information on PowerBook G4’s. Provided support for Apple iPod’s. Manage all work, notes & transactions through People Soft Software. Managed & trained new Genius employees. Managed all appointments for walk up tech support. Also tested issues on Windows XP system we had in the Genius Repair Room. I am Apple Certified in Macintosh OS, Macintosh Desktop, and Macintosh Portables

Apple Macintosh Genius position is Apple Computers version of an IT Tech, which performs all Apple branded fix, repairs, & solutions.

Duties: Sole IT Macintosh Administrator Specialist for Billabong-USA, Element Skateboards, Von Zipper & Honolua Surf. Deployment of all new Apple Macintosh Systems & which also includes all extra peripherals. Configure and install all graphic software & programs. Support for all Mac O/S systems, from 9.2.2 to current Mac O/S X 10.4.1. Trouble shooting for all hardware and software, Macintosh problems with fix and repair solutions. Created network user ID’s and set up Macintosh systems on NT servers through AppleTalk & TCP/IP connections. Also supported Xerox Color Splash & Sharp 450’s, 350’s & 250’s printers with fix and repair solutions. Managed user back up servers. Windows 98, 2000, XP, & PC Networking knowledge. 

IT Macintosh Administrator for Men’s M&D & Juniors Designs Departments, which consists of Apple Macintosh Systems.

Duties: Sole Macintosh Technical Support Specialist that deploys all new Macintosh Systems with all extra peripherals (external drives, scanners, back up hard drives, CD-RW Burners etc…). Configure and install all graphic software. Support for all Mac O/S systems, from 8.6 to current Mac O/S X. Trouble shooting for all hardware and software, Macintosh problems with fix and repair solutions. Create network ID’s and set up Macintosh systems on Novell / NT servers through AppleTalk and TCP/IP connections. Administrator for all digital phones on Merlin Magix System. Manage all Phone/Ethernet punch downs & port locations in house. Manage server back up’s on a weekly schedule. Windows 98, 2000, & PC Networking knowledge. Installed PC software, PC print drivers, extra PC peripherals, etc….

Macintosh / PC Technical Support Specialist: Macintosh Technical Support Specialist for the Creative Department, which consists of Apple Macintosh Systems.

Alec Torres works in Anaheim, CA. View their experience, skills and work history on Malakye — the professional network for creative, lifestyle-driven…

Alec Torres — NBC/Universal — Anaheim, CA

Alec Torres

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