Bachelors in Marketing and Entrepreneurship

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Parts and Warranty Manager

Top Management

Currently as a Parts and Warranty Manager, I specialize in advanced claims management, strategic reporting, and process optimization. My expertise with technical software, including Microsoft Excel and Power BI, enhances my ability to generate and validate claims, manage allocation and warranty reports, and efficiently oversee recalls and campaigns within systems. I excel at developing new processes to improve operational efficiency. With a proven track record of analyzing data to identify trends and drive informed decisions, I am dedicated to continuous improvement and strategic opportunity identification. My previous roles involved creating productivity tools, ensuring compliance, and managing budget and performance reports. As I advance in my career, I am committed to leveraging my skills to contribute to organizational success and embrace opportunities for leadership and strategic impact.

• Evaluate monthly KPIs to business standards to provide monthly detailed reporting
• Perform daily financial analysis to comprehend spending and generate weekly/monthly financial statements
• Create, maintain and monitor company dashboards in Power BI and Klipfolio, including international customers
• Manage constantly changing unit detailed roster
• Created reporting insights for general/operations managers to run the operation. Ex: Units maintenance statuses, utilization reports to optimize units lifespans, project statuses, resource manpower planning, etc.
• All unit mileage tracking for reporting and billing

Business Analyst

• Claims Management and Processing - Expertise in generating, validating, and entering new claims into manufacturing websites and TMT systems. Proficient in managing claim numbers, filing, and ensuring accurate payment entries and closures.
• Advanced Reporting and Analysis - Skilled in compiling and analyzing allocation and warranty reports. Ability to integrate payments from manufacturers and create detailed reports for tracking and monthly submissions.
• Efficient Recall and Campaign Management - Proficient in entering and monitoring recalls and campaigns in the company system. Experience in developing and maintaining processes for campaign updates and claims management.
• Strategic Opportunity Identification - Competent in identifying and evaluating opportunities through detailed analysis of the invoice systems. Ability to streamline processes and uncover potential improvements.
• Process Optimization and Tracking - Demonstrated capability in developing and implementing new filing and tracking processes in TMT. Strong focus on improving efficiency and accuracy in submissions and documentation.

Warranty Manager

Finance/Sales and Accounting, Long Term Planning – Resource Planning, Short Term Planning – Manpower Planning

•	Analyze, create tools, enhanced and streamline reports created for distribution to management that enable productivity monitoring
•	Subject matter expert for Customer Service Vouchers auditing maintaining compliance with requirements and guidelines
•	Create and distribute a Sales and Accounting overview Scorecard to measure office functions and productivity
•	Created and distributed Customer Service Management performance report measuring and tracking for ORD airport		
•	Building, evaluating, and executing employees bids for shifts, vacation, days off, and budget effecting areas
•	Assist in the development and maintenance of advance work schedules for station operations
•	Prepare and keep track of information and reports pertaining to budgets, office forecasts, operations and performance
•	Personnel-related duties including provisions of union agreements and company policy
•	Manage trades between union employees according to contract guidelines


Analyst

•	Updated customer and station cargo allotments from all regions 
•	Allotment management requiring communication daily with Inside Sales Reps and Account Executives in every region to ensure cargo flight bookings, records and cargo could fit available capacity
•	Managed Corporate Cargo’s SalesForce and SharePoint accounts by uploading reports
•	Answered incoming capacity calls from the ISRs, international and domestic warehouses and the call center 
•	Updated airway bills with required information, such as contract rates and allotment specification
•	Input customers into system, re-drive AdHocs and update system with historical data for forecast accuracy
•	Participated as admin in product testing and implementation of new allotment management system for Cargo Operations
•	Created a new tool imperative to flight schedule that showed dates, routes, widebody/narrowbody and specific aircraft type


Cargo Revenue Management - Flight Optimization Team

•	Accurately handled the sale and distribution of thousands of tickets, following program requirements and while providing fans information about the Chicago Bulls charities

5050 Sales Rep

• Website updates using HTML and CSS to complete customer products
• Utilize WordPress content management system to build websites
• Provide guidance on websites user interface to complete projects

Marketing Consultant

• Utilizing rental operating systems to create accurate orders for customers while providing a positive experience 
• Improving marketing strategies in SEO development, website design, and Social Media Marketing

Marketing Coordinator

• Created over a dozen videos to promote new and existing products with Camtasia software
• Website/file auditing to maintain current data and information integrity for the company
• Analyze historical pricing data to help guide future pricing initiatives
• Utilize Firebrand software to gather and organize information to update product information 
• Effectively managed social media communications, engaging with Facebook and Twitter
 followers with questions or comments 
• Took Control of email blasts for marketing campaigns and survey data
• Assisted with textbook sampling by packing approximately 1,100 books for shipment

Video Editing/Content Production - Intern

•	Created and publish digital marketing blogs aimed to interest the SEO and SEM community
•	Built customer following and answered questions regarding the blogs and product information
•	Tracked, organized and reacted to analytical data generated to make the company’s plan more efficient
•	Represented a professional image for DGU at the 2013 Techweek Chicago – LAUNCH Competition


Social Media Coordinator

•	Preparation of facilities for the Merger of United and Continental Airlines
•	Research and Prepare Employee Records for H.R. / Employees
•	Teach and train employees in the operation of the new equipment 
•	Assist in the Technical repair of security badges as needed

Adam Zydek is a Parts and Warranty Manager at Transervice Logistics in Chicago Ridge, IL.

Adam Zydek

Adam Zydek

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Eastern Illinois University

Moraine Valley Community College