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Director of Customer Success

Top Management

Accomplished retail professional with demonstrated success in combining business strategy, operations, process improvement, analytics and technology to positively impact organizations on a global scale.

Revionics is a global SaaS provider of science-based pricing, promotion, space and competitive insight for innovative retailers.
 
Revionics helps retailers around the world gain a competitive edge by managing and optimizing their pricing, promotions, markdowns, and space. Created by retail experts, Revionics’ cloud-based SaaS solutions deliver amazing year-over-year ROI with an attractive total cost of ownership.

•	Strategic business partner for cross industry clients with responsibility for successful completion of consulting engagements and expanded account presence by leveraging full complement of solution offerings
•	Retail industry vertical leader responsible for growing the retail account portfolio by articulating technology alternatives and value proposition to clients
•	Member of the leadership team with additional responsibilities of business development quota, account margin, people development, and organizational operations


Senior Client Partner

•	Managed a portfolio of cross-industry retail and CPG accounts ensuring successful implementation and renewal of enterprise SaaS dynamic pricing solution including expanded service offerings and upsell opportunities
•	Improved internal operations focused on implementation methodology, document repository and KPIs
•	Partnered with Product Management to identify and prioritize key features and capabilities for the market


Principal Engagement Manager

•	Led professional services and support organization across entire customer engagement lifecycle with improved operational metrics in support or implementing retail platform
•	Designed and executed strategic organizational improvements including: career framework, performance management and matrixed people management structure


Vice President of Global Delivery

•	Provided retail domain expertise for global client portfolio and internal cross functional teams (Professional Services, Product Management) to align and educate on industry trends
•	Worked with clients and prospects to define solution roadmap and success criteria, ensuring logical sequencing of capabilities to achieve overall business objectives and maximize ROI
•	Conducted post implementation audits to recommend additional modifications to solution configuration, business process, and change management


Director of Strategic Consulting

•	Led international consulting team on multi-year transformational project implementing merchandise planning, location planning and space allocation capabilities
•	Designed and executed advisory services for assortment planning fit / gap assessments across numerous clients providing recommendations on improvements for process, technology and integration
•	Improved internal processes by developing standardized onboarding material, calibration templates and solution offering collateral for use across entire service line


Senior Manager

•	Implemented Merchandise and Assortment planning capabilities at three (3) different clients focused on business process, KPI definition, solution configuration and change management
•	Partnered with product management to transform Size / Pack Optimization solution into an enterprise wide, client facing solution; solution customer base grew from two (2) to ten (10) 


Senior Industry Consultant

•	Project lead working with discount client to define future state business processes, solution configuration, reporting and change management for Merchandise Planning and Location Planning
•	Led end-to-end software selection process including software capability definition, scoring and ranking

Senior Consutlant

BUSINESS LEAD – JAPAN | PAYLESS SHOESOURCE | OCTOBER 2005 – AUGUST 2006
•	Responsible for end-to-end merchandising activities including buying, merchandise planning, assortment planning and pricing for Japan market
•	Led development of new technology platform with 3rd party consulting firm

ASSOCIATE BUYER – LATIN AMERICA & JAPAN | PAYLESS SHOESOURCE | JULY 2004 – OCTOBER 2005
•	Responsible for definition of product assortment offerings for two international markets including product selection, purchase order management, OTB and gross margin

MERCHANDISE PLANNER – LATIN AMERICA | PAYLESS SHOESOURCE | JANUARY 2003 – JULY 2004
•	Responsible for pre-season planning and in-season forecasting across four (4) regional markets including sales, inventory, receipts, gross margin, OTB, markdowns and price optimization
•	Defined and executed in-market competitive pricing process and solution to ensure prices were set in line with market expectations and financial objectives

ASSORTMENT PLANNER | PAYLESS SHOESOURCE | NOVEMBER 2001 – JANUARY 2003
•	Developed the product assortment offerings for store within a store concept across all categories with responsibility for sales and gross margin; acted as point of contact for partner organization

ALLOCATION ANALYST | PAYLESS SHOESOURCE | JANUARY 2001 – NOVEMBER 2001
•	Responsible for distributing products to over 5,000 selling locations within North America


Retail Positions

Adam Rutledge is a Director of Customer Success at Revionics in Ladera Ranch, CA.

Adam Rutledge — Director of Customer Success at Revionics

Adam Rutledge

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Education history

University of Kansas