RMA policy and relationship management with contract manufacturers, distributors, retail partners, sales, and customer support. Daily, weekly, and monthly reporting of key metrics. BOM management and product launches. • Designed and implemented new global test systems that created a 10% increase in usable replacement cameras, equal to over $150,000 in refurbished camera sales. • Established global standard operating procedures and documentation for 7 camera models, including site audits, new site setup, test equipment calibration, and Gage R&R studies in Riverside, the Netherlands, Singapore, Hong Kong, and Shanghai. • Improved partnerships directly with key manufacturers in Shenzhen and Guangdong including Jabil, Chicony, and Skylight. • Assisted with quarterly business reviews and DFMEA for the Karma drone program.

• Data analysis and executive presentations for the HERO4 and Session camera Early Field Failure Analysis program. • Managed international POP display support system and global call center ACD telecom systems integration. • Collected customer feedback in order to improve future products and software releases.