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Customer Service Specialist

Customer Service & Support

Customer Service Specialist
Customer Product Specialist

Implement policies to maintain company structure and overall mission
Maintain positive, ongoing client relationships
Studio social media management, events, and news 
Handle required paperwork involving liability waivers and membership contracts
Ensure clients are recommended classes based on experience level and injury
Oversee classroom safety 
Lead 60 minute, alignment-focused yoga sequences

Yoga Instructor & Client Adviser 

Ownership of the proposal/bid process, managing and successfully driving it to meet critical deadlines while contributing to the technical, past performance and project management sections of proposals or bids
Analyze solicitations and/or client requirements to layout proposal strategy
Prepare and manage detailed proposal strategy, task assignments, schedules, outlines, and compliance matrices; consistently and clearly communicate deadlines and draft review expectations to proposal team
Obtain feedback from projects for "lessons learned" to incorporate in future proposals
Create communications programs to effectively describe and promote the organization
Research potential clients and project opportunities
Manage client-contact program
Maintain, write, create and organize marketing materials including project sheets, resumes, project lists and related collateral
Update website content when appropriate and blog posts specific to relevant company news and events

Marketing Coordinator

-Create content plans for 25+ clients across a variety of industries
-Generate relevant topics with the intent of driving SEO
-Manage the writing timeline for over 200 unique, monthly blogs
-Edit, proofread and schedule blogs to be published according to timeline
-In-House copywriting
-In-House Website Plan Optimization 

Content Project Coordinator

-Manage marketing calendar implementing the boost of newsletters, print material and email campaigns
-Brand development generating a strong, consistent theme for each branch of the company through websites and design material 
-Meet with Marketing Director to develop appropriate strategies and execute upcoming projects
-Write copy for newsletters, listing presentations, and print material
-Plan monthly events for clients and agents as well as the Avanti team to achieve strong client relationships, encourage referrals and promote team morale

Marketing Assistant

-Create authentic and uplifting character sketches and short narratives used to brand and re-brand local North County San Diego companies
-Work towards themes and lifestyles of surf, style, health and entertainment

Copywriting Intern

-Overall organization in several of the company's areas such as: scheduling, filing, mailing, and telephones
-Assembled and distributed Federal and State tax returns and documents, and collected payments

Administrative Assistant

-Began as intern for Journalism degree  and stayed after completion 
-Assisted with Aubrey's Angels project board planning upcoming, city-wide fundraising event
-Wrote several event brochures, letters, spreadsheets, 
-General office duties such as filing, answering phones, and organization of orders

Journalism Intern/Part-time Employee

Monthly unlimited membership in exchange for studio upkeep once a week

Trade Program

Abbie Leming is a Customer Service Specialist at Vuori in Encinitas, CA. View their experience, skills and work history on Malakye — the professional network…

Abbie Leming — Customer Service Specialist at Vuori

Abbie Leming

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University of Cincinnati